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Confie Administrative Services Bridger Representative in Zona Urbana Rio Tijuana, Mexico

Confie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!

  • Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.

  • Commitment- We strive to provide value to our customers, our employees and our company.

  • Accountability- We hold ourselves to the highest standards of accountability in all our actions.

  • Respect- We are always mindful to respect our customers, ourselves and each other.

  • Excellence- We focus on going the extra mile to exceed expectations.

Because we CARE, Confie conducts phone and video interviews to practice social distancing to accommodate the state, local or national guidelines. If you are considered to formally video interview, please consider the following recommendations:

Interviews can be conducted using a laptop or desktop computer with a webcam, tablet or smartphone.

  • Find a quiet, private, well-lit space, free from possible interruptions.

  • Position yourself so that you have a neutral background that’s free from distractions.

  • Test your internet connection to be sure you have a good connection.

  • Remember it’s an interview, so dress appropriately.

  • Place your phone on do not disturb.

The Role:

Overview:

Are you a problem solver? Love bringing solutions to your customers? Our Claims team is the place for you! Our claims department helps bring peace of mind to our clients, by putting to use their insurance policy, providing helpful information and resolutions in order to end the call with an appeased customer.

The responsibilities of our Claims Amabassadors include:

  • Process insurance claims by:

  • Collecting insurance information and start the claim process, identify and classify the type of claim or eventuality according to company guidelines, insurance and the state where the policy was sold.

  • Request and verify police reports and / or photographs of the incident.

  • Assign the case to an adjuster for follow-up

  • Generate confirmation letters once the case is assigned

  • Follow up on existing insurance claims by:

  • Assisting the insured with any follow-up of an existing insurance claim.

  • Identify and verify the claim reports.

  • As the case may be, advise the insured to wait a specific time for their case to be verified, or connect them directly to the adjuster for the proper follow-up.

  • Support as a translator between the adjuster and the client by assisting the adjuster as an interpreter to overcome any language barrier.

The Perfect Match:

The list of qualities and competencies required for the role are:

  • High School

  • Bilingual

  • Microsoft suite knowledge

  • Experience in customer service fields

  • Adaptable to change

  • Customer Service Oriented

  • Problem solving

ICIMS Requisition ID: 2020-4914

Street: Blvrd Gral Rodolfo Sánchez Taboada 9589

Post End Date: 11/27/2020

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