WellSpan Health Medical Assistant Lead - Physiatry York in York, Pennsylvania
Schedule & Location
Full Time Day (80 hours every two weeks)
228 St Charles Way York PA 17402
Under the general supervision of the Clinical Nursing Coordinator, provides clinical oversight and guidance for the clinical work and work flows for assigned personnel. May be involved in the annual performance review process, problem solving, and the quality improvement activities for the office. Provides safe, therapeutic and efficient care and services to patients. Assists in the care of patients, performs treatments, administers medications and instructs patients and their families in appropriate care, as directed by physician(s). This classification functions under the Clinical Nursing Coordinator when the Clinical Nursing Coordinator has multiple practices and has 15 or more direct report clinical FTE’s. These responsibilities, duties and oversight of staff may vary depending upon the practice/specialty to which assigned.
Duties and Responsibilities
Performs the duties of a Medical Assistant.
Ensures the required documentation of quality control inspections are completed, which may include documentation of temperature readings, expiration date assessment and the maintenance of emergency supplies and equipment.
Assists in the referral process by answering questions from other staff regarding referrals.
Performs clinical supply ordering/receiving.
Acts as a clinical resource for staff and patients. Provides a high level of customer service for both internal as well as external customers.
Ensures that clinical staff are competency trained on Point of Care testing and monitoring of equipment.
Monitors Point of Care quality controls to ensure they are performed per policy and procedure.
Monitors effectiveness of clinical work flows for the office. Reports any observed bottlenecks, as needed.
Monitors monthly clinical check lists to ensure that delegated quality checks are being performed and, when found to be out of normal range, are handled in a timely and effective manner.
Provides the Clinical Nursing Coordinator and/or the Practice Manager with timely communication regarding all clinical concerns and issues for the office.
Provides staff training for clinical updates/changes that may be communicated through the Clinical Nursing Coordinator monthly meetings and/or from upper management.
Ensures timely follow-up is provided for all Coumadin patients. Includes oversight of Coagulation Tracker (for primary care offices that utilize the Coagulation Tracker).For Practices enrolled in the VFC (Vaccines for Children) Program:
Is responsible for duties which may include: Point person for VFC surveys and ordering vaccines from VFC. Includes preparing and providing vaccine reports to the state.
Monitors refrigerator temperatures (for both vaccines & specimen refrigerators.)
Regularly monitors the completion of refrigerator logs, to assure that readings are completed twice a day by delegated clinician, and that temperatures are within appropriate ranges.
Responsible for reporting to the Clinical Nursing Coordinator, Office/Practice Manager or designee when temperatures readings are out of range.
Strong communication skills
Excellent customer service
Strong computer skills
Required Experience / Education
Graduate of a Medical Assistant program with a 4-6 week clinically focused externship/internship in a physician office setting OR National Certification as a medical assistant
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WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.