Hewlett Packard Enterprise Company Specjalista ds koordynacji zwrotów/Customer Return Specialist in Wroclaw, Poland
Specjalista ds koordynacji zwrotów/Customer Return Specialist Wroclaw, Silesian
What you need to know about the job
At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
What you need to know about the job
Primary Location:Wroclaw, Silesian
Shift:No shift premium (Poland)
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
This customer delivery position owns the return process end to end. The Customer Return Specialist (CRS) is the ‘face’ to the customer and is responsible to ensure the customers return process is managed effectively and efficiently. The CRS attends to customers’ return queries, collaborates with internal partners and team members to ensure end to end returns are completed within assigned metric.
How you will mark:
Field questions from Customer relating to returns
Offer Logistic Services
Issue asset list/shipment forms to customer on returns initiation
Chase outstanding shipment confirmations
Assist returns reconciliation specialist with surplus queries if necessary
Monitor customer metrics and identify/implement improvements
Drive resolution of customer queries
Seek for opportunities to grow the business
Communicate operational process changes to customer
Support team and supporting roles as needed
Communicate/escalate team members quickly, consistently and effectively
University degree or equivalent experience
Typically 2-4 years of related experience, preferably in leasing, financial services and customer service, sales
HPEFS past experiences is a strong asset
What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status