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Minnesota Urology P.A. Referral Scheduler in Woodbury, Minnesota

JOB TITLE: Referral Scheduler DEPARTMENT: Patient Services REPORTS TO: Patient Services Manager PRIMARY OBJECTIVE: Receives outside referrals from facilities and coordinates an appointment via fax and online. Coordinates recall process in NextGen to ensure patient reminders are handled per protocol. Schedule patients for services provided by Metro Urology providers. Serve as liaison, on behalf of Metro Urology between patients, clinics, and hospitals. RESPONSIBILITIES: Schedule patients accurately and efficiently for all office appointments requested by outside referral sources.Inform patients regarding special diets, prep instructions, general insurance/referral information, arrival times, dates, locations, etc. Ensure that patients are scheduled at correct locations based on patient insurance requirements for radiologic procedures. Mail/Email appointment packets, maps and preps for required appointments. Register new patients including all required demographic information. Instruct patients on relevant clinic, financial and referral policies. Update registration for established patients ensuring accurate up to date demographic information and prior to scheduling appointments. Document attempts to schedule patient within UroChart system. Coordinate all "recall" follow up plans by entering them into NextGen. While communication with clinics, ask for appropriate records prior to patient's appointment. Reschedule and/or block cancelled appointments minimizing inconveniences to patients. Serve as a contact for hospitals, clinics, and physicians in regards to schedules, procedures, or concerns. Communicate effectively and compassionately with patients, other staff, management and physicians. Additional responsibilities as assigned. ESSENTIAL SKILLS/ABILITIES TO EFFECTIVELY PERFORM RESPONSIBILITIES: Represent Metro Urology in a professional manner related to appearance, communication and the maintenance of patient confidentiality. Ability to effectively incorporate the use of technology into day-to-day tasks (Outlook, Microsoft Office Suite, NextGen and UroChart). Ability to maintain confidentiality of patient and practice information. Ability to communicate effectively and compassionately with patients, co-workers, management, and providers. Ability to travel to additional locations if staffing needs require. Effectively obtain referrals and/or inform patients on how to receive referrals. Ability to work as a team member. Supportive of the goals and objectives of Metro Urology. Consistent attendance and punctuality. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.