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OneSavings Bank PLC Senior Quality Control and Assurance Manager in Wolverhampton, United Kingdom

The Quality Assurance team supports the bank by establishing and embedding an effective assurance framework across the Operational 1st Line of Defence through department risk assessment matrices (RAMs), risk registers and control testing.

The team also provide an independent view on the Operational 1st line assurance model through independent transactional control testing, outcomes based testing, customer journeys, ad-hoc reviews, lesson learnt and embedding testing.

The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

The key purpose of this role is to strategically drive, lead and oversea the Operational Quality Control and Assurance teams based in Wolverhampton, Chatham and OSBIndia, ensuring the effective implementation, delivery and ongoing monitoring of the 1st line of defence oversight and governance model. The role will be responsible for effective control and oversight across the Group product lines for Savings and Lending with coverage across Underwriting, Completions, Servicing, Branch, Customer Service, Complaints and various support functions

The role has direct line management responsibility of 6 FTE in Chatham, Wolverhampton and India, with overall responsibility of approx. 20 FTE and will report directly into the Group Head of Ops Quality Control & Assurance.

Your core responsibilities will be to…

  • Develop, enhance and implement the Level 1 and Level 2 Operational Quality Assurance and Control framework within the Quality Control teams

  • To continually assess the Ops QA team, to ensure structure and capabilities meets the short and long term business needs

  • Be responsible for the Quality Assurance and Control framework, ensuring they meet industry standards, the business framework and Operational needs

  • Work with a wide range of stakeholders across Operations and support functions to report on findings and develop areas of opportunity identified through control testing assessments and process reviews

  • Ensure that the right Operational governance standards are in place to provide the business with assurance

  • Work with key stakeholders to ensure all process risks and issues and testing aids identified are documented effectively, business owners assigned corrective action plans, status reporting is in place and risks are managed to a satisfactory conclusion.

We offer a base salary dependent on experience of up to £55,000 and a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 15%

  • 28 days annual leave plus bank holidays

  • Contributory pension (8% employer 5% employee)

  • Life Assurance (4x salary) plus Group Income Protection

  • Access to Private Medical Insurance and Medical Cash Plan

Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous work experience in Operational Management within a financial services quality control function

  • Experience in delivering and managing Operational Risk Control Self-Assessment programmes is essential

  • Specialist knowledge of identifying process risks/weaknesses including the design and implementation of effective controls to mitigate aligned to business risk appetite

  • Strong knowledge of developing and implementation of 1st line of defence Quality Control frameworks and awareness programmes

  • Robust understanding of Financial Services regulation, processes specifically relating to Savings and Lending product lines

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications, please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat about this role please contact us on

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

As a combined group, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic. We provide a fully inclusive and accessible recruitment process and pro-actively offer and make reasonable adjustments as and when required.

We recognise that flexible working opportunities can be of benefit to both employees and the organisation, improving work-life balance and enabling the business to attract and retain skilled and valued employees. Please speak to us about how this could work for you.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

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