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Wisconsin Government DMV Customer Service Representative - 50/50 Florence/Crandon in Wisconsin

Department of Transportation

DMV Customer Service Representative - 50/50 Florence/Crandon

Job Announcement Code(s): 21-00124

County(ies):

Florence,Forest

Classification Title: /JAC:

Job Working Title:

DMV CUSTOMER SERVICE REPRESENTATIVE 21-00124

DMV Customer Service Representative - 50/50 Florence/Crandon

Type of Employment:

Full Time (40 hrs/week)

Salary:

This position is in schedule-range 02-11. Starting pay is $16.71hour, with $1.40/hr. increase after one year of satisfactory performance. Reclass to the Senior level is typically after 18 months of service, and receives at least $19.54/hr. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

Contact:

Mackenzie Morris, HR Specialist 608-264-7223, Mackenzie.Morris@wi.gov

Bargaining Unit:

Non-Represented

Area of Competition:

Open

Deadline to Apply:

1/20/2021

The deadline to apply to this position is 11:59pm on Wednesday, January 20th.

Assessment Information:

75401 -

039

DMV CUSTOMER SERVICE REPRESENTATIVE

Do you possess excellent communication skills and enjoy providing high quality and speedy customer service?

TheWisconsin Division of Motor Vehicles (DMV) is seeking to fill aDMV Customer Service Representative position inCrandon, WI located at 110 S. Lake Avenue, Crandon, WI 54520 and inFlorence, WIlocated at 4793 Forestry Drive, Florence, WI 54121. This position would be headquartered at the Crandon Customer Service Center 50% of the time and at the Florence Customer Service Center 50% of the time. This position has great benefits, including an excellent retirement plan, an extensive health insurance package, and ample paid time off!

The Wisconsin DMV is a fantastic organization to work in, providing meaningful work and personal satisfaction while providing customer service to the public! All positions offer paid on-the job training and opportunities for career advancement. There are many opportunities for staff level employees to take on advanced level responsibilities and become technical experts or lead workers.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. The WisDOT IDEA continues to drive us forward in our mission to provide leadership in the development and operation of a safe and efficient transportation system. We operate with integrity as we build trust and confidence in all our relationships through honesty, commitment, and the courage to do what is right in all of our efforts. We strive for diversity in creating an environment, including all people and opinions, which cultivates opportunities to bring varied perspectives to the work being done and decisions being made. We believe in leading by excellence by providing quality products and services that exceed our customers- expectations by being professional and the best in all we do. We are committed to maintaining accountability, both individually and collectively, for the impact of our actions on resources, the people we serve, and each other.

Position Summary:

This DMV Customer Service Representative position is located at the Crandon and Florence Customer Service Centers, and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver-s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. The position determines and collects appropriate fees from customers. These positions also work with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work.

Special Notes:

Possession of a valid driver license will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $21.12/hr after a period of time.

Prior to any appointment for positions filled from this recruitment, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Some positions may require travel to different service centers on a daily basis.

Qualifications:

A qualified candidate will have experience with all of the following:

  • Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.

  • Reading and interpreting laws, regulations, policies, procedures, or other complex documents.

  • Performing cash handling transactions.

In addition to the above, a well-qualified candidate will have experience with one or more of the following:

  • Multi-tasking while ensuring accuracy within their work.

  • Working in a role in which the primary duties of a job are customer service.

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