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BUNZL Inside Sales Support Specialist in Winston-Salem, North Carolina

Description

The Inside Sales Support Specialist is responsible for performing and coordinating the day to day operational activities required to maintain service excellence for established accounts while promoting high satisfaction relationships with both existing and new clients. This individual works to ensure all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, basic account management, account maintenance and sales prospecting. Function as a liaison between Sales and other departments in the company to address customer needs. This role is responsible for providing superior customer service levels in daily interactions with external and internal customers.

Responsibilities:

  • Demonstrate outstanding customer service to ensure “an easy to do business with” customer experience

  • Provide a variety of general account, clerical and sales support functions including, processing orders, return authorizations, client configurations, customer service and reporting at a high level of service.

  • Produce accurate, quality work and make efficient use of time and resources

  • Ability to foresee problems and recommend solutions.

  • Respond to or redirect inquiries from distributors, end-users, and manufacturer’s reps.

  • Work with manufacturer’s representatives to promote new and innovative items

  • Accurately answer questions regarding products and their applications

  • Identify Good, Better, Best product alternatives in all categories

  • Work alone or in partnership with other departments to ensure Goals and Objectives are met.

  • Maintain good working relationships with team members by communicating regularly and providing ongoing feedback

  • Apply and translate new work processes to improve functioning of the team

  • Onsite E-Commerce and Intranet expert

  • Other duties as assigned.

Requirements:

  • Bachelor’s Degree preferred

  • Previous client interaction and distribution experience is a plus

  • Ability to provide Superior Customer Service across both internal and external clients

  • Strong problem solving and analytical skills; recommends solutions, resolves problems, maintains a positive approach

  • Ability to work well in both a team environment and independently without close supervision

  • Solid organizational and time management skills with attention to detail

  • Sales and goal oriented

  • Excellent computer skills, must be computer literate in Microsoft Office and have an aptitude to learn new software and technologies

  • Ability to follow standard procedures while also maintaining creativity in exploring alternatives

  • Excellent Professional communication skills – verbal and written

  • Ability to analyze information and determine appropriate action to transfer previous learning to current situations

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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