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REEDS Jewelers Inside Sales Representative in Wilmington, North Carolina

At REEDS Jewelers, our primary objective is to create the best shopping experience for our customers. REEDS Jewelers is one of the largest retail jewelers in the United States, serving customers in our retail stores and online at REEDS.com. We’re headquartered in the coastal city of Wilmington, North Carolina.

Founded in 1946, REEDS focuses on core values of high quality products, excellence in customer service, and entrepreneurial innovation. How is a 70-year old company leading innovation online? We were among the first retail jewelers on the web, launching in 1996; were the first retail jeweler accepting Bitcoin online and in-store; and developed the world’s first luxury Android smartwatch with LG Electronics, the LG Urbane Luxe.

Position Description

As an Inside Sales Representative for REEDS Jewelers, you will be responsible for driving awareness to our vast selection of personalized fine jewelry. In this role, you will act as a service and sales leader. You will identify and implement opportunities to personalize experiences for different customer segments, as well as the individual customer.

Primary Responsibilities

  • Exemplary clienteling through high touch customer engagements pre and post-sale.

  • Proactive customer outreach via a multi-channel approach utilizing inbound and outbound calling, chat, email, and SMS.

  • Support the customer through the 360 degree shopping experience by identifying the customers' needs and wants, the "why", and through training and experience complete the sale by making it personal, relatable, and educational.

  • Continued research and benchmarking of industry best practices of leaders in the industry.

  • Work in collaboration with multiple third party vendors and manufacturers to find and design unique or custom built pieces.

  • Serve as liaison between our Customers, QC, Merchandising, Special Orders and 3rd party Vendors to ensure that the REEDS jewelry and service standards are being upheld at an exceptional level.

  • Personally handle all customer inquiries placed through the Virtual Sales channel.

  • Must be comfortable working in a high-production sales environment.

  • Maintain active customer and prospect base, follow-up campaign calls, scheduling calls, as well as inbound inquiry management through use of phone, chat, email and internet.

  • Talks with, listens to and signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team.

  • Effective communication with customers, co-workers, and business partners throughout the organization.

  • Database Integrity – capturing complete and accurate data on each call (and partial data when a profile cannot be completed), such as; names, addresses, purchases, reactions of prospects contacted into database.

  • Ability to react to customer requirements outside of standard products when situation warrants and work together with the customer to come up with solution that best fits the needs.

Requirements

  • Key Characteristics & Required Skills: Important knowledge, skill, and ability requirements of job functions are listed below: • Arithmetic Computation: The ability to perform arithmetic computations, such as addition, subtraction, multiplication and division correctly using whole numbers, fractions, decimals, and percentages. • Decision Making: The ability to know when a decision needs to be made and having the readiness to make timely, sound decisions. • Problem Solving: The ability to effectively resolve problems, identify and analyze key information from multiple sources, determine root causes and find the best solution from among various alternatives to eliminate them, proactively anticipate potential problems, or take actions to prevent their occurrence . • Applied Reading: The ability to read, understand, and apply standard written text in English that may or may not be written in traditional sentence form to perform job tasks and to ensure employees complete job tasks. • Coordinating: The ability and willingness to keep others, up and down the chain of command, as well as laterally, informed of all pertinent information, including both positive and negative information • English Language Proficiency: The ability to speak English and understand spoken English when giving instructions and directions, and talking with management, supervisory personnel, employees and customers. • Listening: The ability to understand key pieces of spoken information and separate relevant from irrelevant information. • Speaking: The ability to convey information clearly and respectfully to employees, management, or customers. • Writing: The ability to prepare clear, accurate, and understandable written text in English, and follow the basic rules of spelling, grammar, and punctuation. • Cooperation: The ability to cooperate and work well with others in order to improve the company’s performance while acting as the company’s representative. • Customer Service Orientation: The ability to provide excellent service to external and internal customers. • Diversity Awareness: The ability to develop and maintain to respect and value the differences and perceptions of different groups/individuals. • Relationships: The ability to develop and maintain professional, trusting, positive working relationships with customers, suppliers, peers, supervisory personnel and other employees. Must practice effective team building skills with ability to work well with little or no supervision. • Representing Company: The ability to establish, maintain, and manage relationships with key individual/groups outside the immediate work unit and understand the others view him/her as a spokesperson or representative for the company. • Communication Skills: Must have strong communication and presentation skills--both oral and written--with a high degree of professionalism, diplomacy and a clear speaking/telephone voice. • Multitasking: The ability to manage multiple projects and priorities simultaneously. • Adaptability: The ability to change one’s style or approach as a result of unexpected circumstances or ambiguous work situations. Ability to adapt quickly to change and work effectively on various types of activities. • Dependability: The ability and willingness to take ownership of work activities and complete tasks accurately, efficiently and in a timely manner. • Drive: The ability and willingness to demonstrate eagerness, enthusiasm, optimism and passion when working. • Integrity: The ability and willingness to implement, uphold, and enforce ethical standards, and implement and comply with all local, state and federal laws and company policies and procedures. • Company Policies and Procedures: Knowledge of company policies and procedures, and the ability to adhere to them.

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

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