Wells Fargo Consumer Credit Card Solutions Product Manager (Product Manager 5) in Wilmington, Delaware
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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
This Consumer Credit Card Solutions Product Manager will be responsible for providing direction and leadership for product portfolio strategy aligned to the credit card P&L. This individual will provide strategic leadership with the ability to lead deep dive analysis to create data driven solutions to drive engagement strategies across our card portfolio. This key role will ensure that our programs are developed, evaluated, and deployed in a full end-to-end manner ensuring that we are providing a seamless customer experience.
Driving the strategies for card activation, product simplification, driving the enhancements in infrastructure and development of key card portfolio engagement strategies are several of the main initiatives that this role will lead. In addition, this individual will partner with the Product Management Manager of Cross Product Initiatives to ensure that all financials are achieved for all customer engagement initiatives. Our core card products include Visa Platinum and Signature cards with a variety of value, point, or cash-based reward value propositions.
We currently offer our card products in a variety of channels including our nationwide network of branches, through our website, Direct Mail solicitations, Affiliate, Search Engine and Third Party Sites, as well as cross sell opportunities from the servicing of customers with other Wells Fargo products. The successful candidate will partner with the Product Management group, Portfolio Marketing, Finance, Risk, Channel Support, and other key operational groups to ensure all stated objectives and P&L impacts are achieved.
10+ years of experience in one or more of the following: Product management, product development, strategic planning, process management, change delivery or agile product owner
5+ years of product development and product management experience
5+ years of credit card industry experience
Outstanding problem solving and decision making skills
Strong analytical skills with high attention to detail and accuracy
Strong project management skills
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Excellent verbal, written, and interpersonal communication skills
Strong presentation skills
Other Desired Qualifications
Demonstrated product management experience in the Consumer Lending industry
Experience with a national consumer credit card company
Experience with defining, creating and developing card engagement programs from an end to end perspective including competitive assessment, opportunity sizing, customer experience, test planning and program measurement
Demonstrated aptitude to quickly comprehend key financial leverage points to develop opportunities to adjust program offerings, expand program populations and increase customer wallet share on Wells Fargo cards
Proven experience in working across business lines to establish and lead card growth strategies
Demonstrated ability to manage effectively in a highly matrixed organization, developing partnerships with many business and functional areas
Ability to understand and provide insight into the competitive marketplace and related marketing developments
Ability to Identify trends which may present opportunities for new growth programs
Proven market, product, and program development coupled with solid strategic thinking
Analytic capabilities to identify root cause issues/improvement opportunities, and designing approaches and programs to address customer needs
Knowledge of systems, situations, pressures, and culture within the company to identify potential organizational issues and opportunities; perceiving the impact and the implications of decisions on other components of the company as well as, impact on investors, customers and clients
DE-Wilmington: 2200 Concord Pike - Wilmington, DE
NC-Charlotte: 301 S Tryon St - Charlotte, NC
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
NY-New York: 150 E 42nd St - New York, NY
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Company: Wells Fargo
Req Number: 5582813-3
Updated: 2021-06-13 01:51:57.772 UTC