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JPMorgan Chase Consumer Community Banking - Control Manager - Vice President in Wilmington, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at .

Within the Consumer & Community Banking (CCB) line of business, CCB Data & Analytics Team (D&A) unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation. D&A has a strong partnership with dedicated Technology partners, who provide cutting edge data and analytics infrastructure. CCB Data & Analytics is the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

Role Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies

• Provide leadership support for the end-to-end execution of the Risk & Control evaluation, including control breaks, Action Plans and resolutions, to reduce financial loss, regulatory exposure, and reputational risk

• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

• Partner across Data and Analytics teams to deeply understand the business, recommend ways to strengthen controls and improve processes and help ensure timely of all applicable firmwide Control Programs


• Bachelor's degree or equivalent experience required

• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate controls

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)


Business knowledge - ability to understand the business / knowledge of regulation surrounding business

Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills

Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

Process analysis / design acumen - ability to understand a process and associated risk to inform control design

Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

o Understanding root cause / identifying control breaks

o Developing timely and sustainable solutions

o Analyze metrics for emerging risk

Implementation skills

o Writing Action Plans, Procedures

o Change Management

Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making