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M&T Bank Customer Service Specialist in Williamsville, New York

Overview:

Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.

Primary Responsibilities:

  • Receive incoming customer client calls using excellent customer service and telephone skills.

  • Answer inquiries and resolve customer issues for all treasury management products.

  • Uses related software, mainframe applications, and appropriate documentation to answer inquiries.

  • Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

Education and Experience Required:

Associates Degree

1 year customer service or related experience

Location

Williamsville, New York, United States of America

At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way.

Competitive compensation - Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance - Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO - 401(k) match at 5% with options for Roth and discretionary employer contributions - A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more - Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts

We need you. Are you ready to join us? Apply today to start the journey. If you are unable to apply through this site due to technical issues, please contact us at careersitesupport@mtb.com for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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