Danaher Corporation Service Inside Sales Representative in Westborough, Massachusetts
The Service Inside Sales Representative role is part of Pall’s Service and Support organization and reports to the Director of Americas Service. The SIS role requires a talented & dynamic individual who is able to support the growth of sales, contract placement and the operations of the Service and Support organization.
Drive improvement in service contract business including timeliness of renewals, warranty conversion, and selling new services. Serve as a point of contact to customers, sales, engineers and supplier with the objective of retaining growing business.
As necessary, provide customers with all necessary information in order to facilitate the service agreement transactions.
Direct sales of contracts, including pricing and proposals. Work closely with Service Management and supplier to identify opportunities, provide leads, and add service agreements. Provide leads to Service Management and Outside Service Sales by leveraging customer purchasing trends on service/supplies/parts.
Service campaign development – identify opportunities for inbound and outbound campaigns, early renewal incentive programs, customer loyalty programs, etc.
Contact and convert customers to supplemental warranties upon labor warranty expiration. Developing materials for use by Field Service Engineers to facilitate an increase in supplemental warranties.
Develop process and materials for converting customers from supplemental warranty to full service maintenance agreements.
Proposal generation for new and existing customers.
Process service agreements and one-time service billings.
Assist customers with inquiries or issues concerning their contracts and billings.
Timely follow up and feedback provided for all customer issues.
Maintain effective communication with customers, sales and service to ensure accurate billing and contract renewal.
Collaborate with Legal and Finance on contract term negotiations.
Contributes to team effort by accomplishing related results as needed.
Assigned specific offline projects and daily operations activities.
Strong communication, interpersonal, listening, and business acumen skills. Team Player.
Strong PC skills, Microsoft Office skills - specifically Microsoft Excel and PowerPoint
Ability to comfortably communicate and interact with Customers and Team members
Self-starter that can work independently and take action with a focus on continuous improvement
Results oriented - able to clearly separate effort from results. Must possess the ability to quickly gather data, identify trends/issues, clearly communicate next steps and aggressively follow-up to ensure that opportunities are closed.
Must be self-driven and willing to take the initiative to respond to and/or address challenging situations.
Willingness to take on new tasks and learn new processes and systems
Undergraduate degree or equivalent experience required
Prior telemarketing/inside sales and customer service experience is a plus
Experience communicating value propositions is a plus
Experience using customer database and selling tools is a plus
PC skills (Microsoft Office in particular) required
Basic understanding of revenue, profit, and margin
Strong interpersonal communication
Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.