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TEKsystems Desktop Support Technician in West Olive, Michigan

Summary:

This opportunity is perfect for ambitious individuals who are looking to further their IT experience. Our client offers great opportunity for growth and advancement within IT! If you are someone who is a natural problem solver, great communicator and ready to elevate your IT career check out the job description below:

Job Description:

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities

  • Identify, log and resolve technical problems with software applications or network systems

  • Identify potential changes and system improvements and present to leadership for consideration and implementation

  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines

  • Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership

  • Identify improvements and add to client databases with up to date solutions and clear record of activities

  • Identify, explain and document technical issues in a clear way to clients

  • Use call logging system to accurately record telephone requests

  • Create and offer suggested updates to Knowledge Management tool

  • Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately

  • Elevated knowledge of Microsoft desktop operating systems and desktop software

Qualifications

  • Minimum of 1-4 years’ experience as a Desktop Support Engineer

  • Elevated analytical and troubleshooting skills

  • Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences

  • Self-starter and possess level of professionalism that meets our internal and client expectations

  • Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects

  • Elevated experience with Windows 7, 10 OS

  • Elevated experience using ITSM ticketing tool

  • Elevated customer service experience in face-to-face, telephone or electronic interaction with clients

  • Elevated language and Communications Skills

  • Demonstrates elevated problem-solving techniques

  • Strong customer service orientation

  • Solid understanding of computer support and troubleshooting

  • Demonstrated ability to work in a team-oriented, collaborative environment

  • Demonstrated ability to seek solutions to problems using one’s own resources

Skills:

Desktop, Windows 10, Windows 7, Troubleshooting, Ticketing System

Additional Skills & Qualifications:

High level of customer service, documentation and attention to detail.

Qualified candidates should send their resumes to edenison@teksystems.com. Must have authorization to work in the United States.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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