FastPay Media Operations Manager in West Hollywood, California
About FastPay, An AvidXchange Company: FastPay is finance reimagined to meet the needs of the media industry. Leveraging proprietary technology and analytics, we offer solutions that address inefficient payment processes and long payment terms. Having spent years analyzing invoices and executing electronic payments, we have industry-expertise that allows us to meet the needs of our long-standing clients. We are a collection of finance, entertainment, legal, media, technology, and design professionals. Headquartered in Los Angeles, we have offices in New York, and Boston. With over $6B in payments and loans transacted to date, we continue to see exciting growth.
AvidXchange: AvidXchange is the industry leader in automating invoice and payment processes for mid-market businesses. Founded in the year 2000, AvidXchange processes over $140 billion transactions annually across its network of more than 600,000 suppliers, transforming the way 6,000 customers in North America pay their bills. AvidXchange is distinguished as a global fintech unicorn and one of the fastest growing technology companies in the U.S. with 1,400 employees supporting customers across seven office locations. Our employees live by our core values, including: Innovate to Change the Game, Passion about Customer Success, Win as a Team, Play to our Strengths, and Have a Blast. We are on a mission to create something different at AvidXchange. Come join the team!
Job Overview: The Media Operations Manager is responsible for ensuring the media operations team is running as well as it possibly can, with smooth and efficient service that meets the expectations and needs of other departments and customers.
Directly manage and Operational staff
This includes weekly 1x1 for the Media Operations Analyst & Payments team members, performing reviews, goal setting, etc.
Ensure software, products, and services are meeting operational standards
Be the point person for any technical issues as they relate to the payments program
Managing support tickets entered by the operations team and work with both product and engineering on existing and future product functionality
Responsible for monitoring and assessing operational KPI’s and SLA’s
Utilizes dashboard reports daily to ensure we are meeting supplier outreach goals and payments are not delinquent
Leads the collection of data and subsequent reporting for all operational functions
Pull data as it relates to new supplier outreach, delinquent payments, and manual payments to determine metrics
Maintain overall training workflow for new and existing team members
Maintain repository and documentation for Operations team
Aid in monitoring the overall growth projections for the operations team
Assist in managing payment volume calculator to ensure we are staffed appropriately
Assist all internal departments and the operations team as it relates to engineering, product releases, customer feedback, budgets, and human resources
Actively participate in meetings as it relates to operations team partners
Provide direct support to the VP, Media Operations
4+ years of experience in operations and project management
Experience and passion for creating process and collaborating with others
Strong analytical, problem solving and conceptual skills
Excellent written and oral communication skills
Strong multi-tasking abilities
Ability to think “outside the box” and excel at creating better efficiencies
Detail-oriented, flexible, and able to work in a fast-paced environment while being able to meet strict daily deadlines
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