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Robert Half International Scheduler/ Call Center- Radiology in WEST HAVEN, Connecticut

Description

JOB SUMMARY

Provides access to healthcare by performing the following services in a professional compassionate and cost-effective manner. Ensures the patient is registered scheduled and appropriate authorizations are in place.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES

  • Schedules patients from a variety of sources and maintains schedules. Also includes but not limited to MD Scheduling changes schedule set up and validation. Scheduling may take multiple calls and conversation with Physicians clinical staff and patients to assure optimal use of schedule physician productivity and patient satisfaction.

  • Registers patients by obtaining necessary documentation for insurance demographic and pre-certification. Stays current and demonstrates a working knowledge of existing insurance requirements to eliminate denials and delays in payment.

  • Prepares appropriate and necessary documentation for each patient visit base on type of visit. Assures payment source or arranges / schedules a consultation with Financial Counseling.

  • Prepares documentation for appointments whether paper or electronically: creates new charts as needed pulls/files all records for visits and analyzes patients records for completeness.

  • Answers phones as assigned and triages calls appropriately.

  • Receives and disseminates information from other departments physicians patients and families.

  • Is responsible for center reception greets and works with patients/family in a professional manner to exceed the customers expectation as a standard of excellence.

  • Prepares all related forms patient card and ID bracelet and advises patient of all preparations needed in testing.

  • Processes requisitions collects payments and enters payments / charges.

  • Schedules single/multiple/follow up procedures requested for patient.

  • Accomplishes assignments in a timely manner in accordance with department productivity standards.

  • Meets performance expectations for Customer Service Teamwork Resource Utilization and Staff and Self Development as outlined in performance review.

  • Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

    EDUCATION:

    High school diploma or GED required. Associate degree preferred.

    EXPERIENCE:

    One 1 to two 2 years of work experience in a customer service environment preferably in a hospital /physician office with emphasis on registration third party insurance verification and financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred.

    SPECIAL SKILLS:

    Self-directed well organized and exhibiting excellent interpersonal and team oriented skills with a strong ability to interpret insurance benefits and apply to hospital services. Basic computer skills and the ability to adapt to various programs/systems. Capable of balancing appropriate level of intervention and partnering with clinical staff to insure the highest quality of patient care. Spanish speaking require...

    Requirements Basic Office Skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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