APDerm Management, LLC Medical Receptionist Watertown in Watertown, Massachusetts
We are looking for a Medical Receptionist to join our team. This candidate will serve as a secondary telephone person, directing all calls to the appropriate person. Acts as a host/hostess, warmly greeting patients and notifying the appropriate staff members of their arrival. Demonstrates sensitivity to patients needs and requirements. Demonstrates superior telephone and interpersonal skills. Must present professional decorum at all times.
Telephone and Greeting • Answer telephone calls promptly and in a friendly manner. • Triages all calls to appropriate personnel. • Welcome Patients. • Make appointments on as-able basis.
Chart Administration • Makes certain that patient records/EHR records are available and encounter form is attached. • Registers all patients and checks insurance information as well as other demographics. • Verify spelling of patient’s name in Athena/GE Centricity. • Keeps loose notes on file to a minimum and help files charts when able. • Verify referral and print off from POS machine when patients arrives for appointment. • Enter Meditech numbers if required. • Use both Athena and GE Centricity on a daily basis. • Enters referring PCP in the patient’s electronic medical chart. • Verify insurance eligibility for each patient on current visit.
Other Responsibilities • Backs up check-out and other staff when needed. • Printing schedules for all providers on a daily basis. • Reviews Medical records for next day’s appointments. • Keeps waiting room free of expired magazines, litter, and keeps organized. • See that the phone is answered before the third ring at all times. Collect and respond to messages left on the voicemail.
Check out Responsibilities • Patient Check- Out • Processes patients at conclusion of visit. Reviews encounter sheets for correct changes, diagnosis marked, provider signature and follow up appointment. • Provides any special instructions to patients upon leaving such as lab slips. • Schedules return appointments for follow-up accurately. • Writes out next appointment on card accurately. • Explains all fees and patient financial responsibility. • Collects fee for services. • Initials encounter forms. • Ensures patient satisfaction. • Balances money before lunch and at the end of the day. If payments are not balanced, leave notice to billing. All change is to be counted daily and documented and locked up in the safe at the end of the day. Keep daily log of cash in each office. • All checks are to be stamped with the DEPOSIT stamp. • Create TOS money sheet at end of the day. Verify all money against printed sheet. • Place in sealed batch bag and log in batch folder. Send to business office in locked courier bag. Administrative • Scan required documents into patient’s electronic chart. • Enter MEDITECH numbers in patient’s electronic chart. • Creates appointment recalls in Athena for future visits. • Checks the reschedule and appointment. • Check all offices out boxes throughout the day even if the provider is not working. • Turn off computer at end of day. • Performs other duties as required. • File charts accurately. • Assist in general office duties and other duties as required. • Check APDERM smart mail and respond accordingly to any requests.
COMPETENCIES / ESSENTIAL FUNCTIONS: • Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems) • Fluency in English / Bilingual fluency preferred • Superior written and verbal skills • Superior problem-solving skills • Empathy • Ability to multi-task / prioritize
Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems) • Fluency in English / Bilingual fluency preferred • Superior written and verbal skills • Superior problem-solving skills • Empathy • Ability to multi-task / prioritize
High School Diploma / GED equivalent required
Preferred 1. Bachelor’s degree required 2. Bachelor’s degree in Healthcare Administration, Business or related field 3. 2 years’ experience in a medical office/physician practice
Equal Employer Opportunity statement:
APDerm provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, APDerm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
APDerm and its affiliates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status