Joint Enterprise Technologies Unified Communications Administrator - TS/SCI Clearance - ECS2164 in Washington, District Of Columbia
Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.
About the Opportunity:
Joint Enterprise Technologies is currently seeking a talented Unified Communications (UC) Administrator with an active TS/SCI clearance to be responsible for the design and development of Unified Communications systems. The ideal candidate will provide expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
An active Department of Defense TS/SCI security clearance is required.
Willingness to submit to and pass a counter intelligence (CI) Polygraph.
- Washington, DC
Plans network layouts and configures systems for user environments.
Analyzes network topologies and traffic and capacity requirements.
Supports the acquisition of hardware and software as well as subcontractor services as needed.
May provide technical support and troubleshooting to users.
May perform network administration duties.
Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Meet with various customers to determine strategic video and telephony needs
Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
Provide primary and backup support in maintenance of Video and UC hardware and software
Administration of Linux and Windows Operating systems as it relates to UC architecture.
Strong analytical, reasoning, organization, time management and problem solving skills. Ability to meet strict deadlines.
Must have experience with: Cisco Voice, chat, and Video collaboration systems, Microsoft Skype and interconnect with Cisco systems.
Experience in Voice and Video Engineering, Infrastructure including Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
Advanced knowledge in Cisco Unified Communications Systems, CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR
Experience with Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC
QoS Quality of Service
Cisco Unity Connection
Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
UCCX - Cisco Unified Contact Center Express
UCCE - Cisco Unified Customer Contact Enterprise
CUCME ? Cisco Unified Communications Manager Express
Researches and evaluates new concepts and processes to improve performance.
Analyzes cross-functional problem sets, identifies root causes and resolves issues.
Assists more junior level technicians, specialists, and managers in their activities.
Can perform all tasks of lower level technicians, specialists, and/or managers.
Shift Work is required (work center is 24/7)
Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion.
Provides guidance and direction to lower level technicians, specialists, and managers.
Minimum Education/Experience Requirements:
HS/GED + 9 years experience
Associates Degree + 7 years experience
Bachelor?s Degree + 5 years experience
Master?s Degree + 3 year experience
PhD + 0 years experience
- Security+ CE or CCNA Security
Cisco CCIE Collaboration, CCNP Voice - Cisco Certified Network Professional Voice, CCNA Voice - Cisco Certified Network Associate Voice, CCVP - Cisco Certified Voice Professional (desired)
Network + (desired)
ITIL Foundations (desired)
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.
Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.
Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.