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Oracle Technical Curriculum Developer in Washington, District Of Columbia

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

This position will make you part of a team developing customer training for ground breaking Linux, virtualization, and cloud products that are changing the way enterprises manage their IT systems. You will be working with those developing and supporting these products.

In this dynamic environment, you will work as an individual contributor as well as within a team.

This job requires a driven individual who has already demonstrated a high-level of hands-on expertise in areas including Linux, file systems, networking, storage, and virtualization. The ideal candidate will have experience in applying instructional design principles to create highly technical training courses for complex products and solutions. Experience with media for developing self paced and online training is also an advantage.

The ideal person for this role will enjoy learning new technologies, be able to autonomously investigate new areas, and build relationships with information sources and reviewers globally. You will be responsible for creating high quality training content as well as developing the technical environment on which the training is delivered. You should be at ease installing and configuring products and writing lab scripts.

To facilitate course creation, you should have a strong sense of time management, a proven ability to meet deadlines, be attentive to detail and be able to convey complex IT concepts in a simple manner. A professional-level of written English is essential for this role.

The candidate should be willing to work flexible hours in a relatively self-managed way. Our team consists of home workers, and while the candidate may have opportunities to go into a local Oracle office to work, the ideal candidate should be capable of working from home in a globally distributed team.

Technical and Content Creation Skills:

  • Linux system admin skills (preferably Oracle Linux or Red Hat)

  • Knowledge of networking, storage, filesystems

  • Cloud, ansible, terraform

  • Virtualization knowledge

  • Container technology (specifically Kubernetes) understanding

  • DevOps understanding

  • Technical curriculum development experience

  • Ability to quickly learn new technology

  • Comfortable giving presentations

  • Video creation and editing tools such as Camtasia

  • Ability to build and maintain development environment and create tutorials and hands-on labs

Organizational skills and problem solving

  • Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines

  • Proven track record of delivering on time and to quality metrics

  • Proven ability to think critically, solve problems, and take initiative

  • Passionate, positive self-starter, with a strong sense of ownership, urgency, and drive.

  • Focused and flexible with the ability to prioritize, work with tight deadlines, and change direction quickly.

  • Work seamlessly across time zones, companies and cultures

Collaboration skills

  • Demonstrated ability to operate independently, collaborate and access information within a geographically dispersed team virtual team

  • Ability to develop effective, cooperative working relationships with other internal groups to meet objectives and complete tasks

  • Familiarity with Zoom, Slack, Confluence, Jira

Job: *Product Development

Organization: *Oracle

Title: Technical Curriculum Developer

Location: United States

Requisition ID: 21000HOE