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Federal Student Aid Supervisory Program Manager in Washington, District Of Columbia


At Federal Student Aid (FSA), we are proud sponsors of the American mind. As a principal office of the U.S. Department of Education (ED), FSA provides students and families financial assistance for higher education, and we promote the value of postsecondary education to society. We ensure that all eligible students and families can benefit from federal financial aid for education or training beyond high school.


The position is located in the Department of Education, Federal Student Aid, Partner Participation and Oversight (PPO), Partner Eligibility and Oversight Services Directorate (PEOSD). The incumbent serves as the Director for Partner Eligibility and Oversight Services Directorate, and leads all activities related to providing integrated oversight of schools, third party servicers, guaranty agencies, and lending institutions receiving and/or administering student financial assistance program funds.

This position is designated as a Professional/Technical position pursuant to the 1998 amendments to the Higher Education Act of 1965.

As aSupervisory Program Manager,you will perform the following duties: Develop the strategic direction for the Partner Eligibility & Oversight Services Directorate office;and align and integrate the Partner Eligibility & Oversight Services Directorate vision with Federal Student Aid's strategic plan performance goals.

Ensure provision of the organizational and business management capabilities for the Partner Eligibility & Oversight Services Directorate office that are necessary to support the Federal Student Aid program compliance mission and to be a key functional support area for a Performance Based Organization (PBO).

FSA’s Partner Eligibility & Oversight Services Directorate business unit is responsible for administering a program of monitoring and oversight of the institutions (i.e., schools, guaranty agencies, lenders, and servicers) participating in Title IV, HEA programs.

Represent Partner Eligibility & Oversight Services Directorate in all Federal Student Aid initiatives with the aim of improving program integrity at schools, third party servicers, lenders, and guarantors participating in Title IV, HEA programs.

Responsible for building a capable management team in order to execute the strategic direction for compliance oversight and monitoring activities that support Federal Student Aid's mission and strategic goals.


Conditions of Employment

U.S. Citizenship

Background investigation and fingerprint check (if applicable)

You must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date of this vacancy announcement. To verify that you meet these requirements, we will review your responses to the core eligibility questions on the occupational questionnaire, as well as your submitted resume and required documents. To make an accurate determination, you will need to include on your resume your federal position title, pay plan, occupational series, grade level, agency, dates for which you held the grade level (stated as MM/YYYY to MM/YYYY, OR MM/YYYY to PRESENT), and total hours worked per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.


Specialized Experience: This position is equivalent to a GS-15 grade level. You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this position. More specifically, specialized experience must include performing at leasttwo (2) of the following three (3) duties or work assignments:

  1. Possess a comprehensive knowledge of the federal regulations and statutesgoverning the federal student aid programs.

  2. Have extensive and comprehensive experience in federal student aid administration or compliance oversight at the postsecondary education institution level, or related executive management experience in the private sector regulatory oversight industry or other federal agencies.

  3. Have experience formulating objectives and priorities, and implementing plans consistent with the long-term interests of an organization, and the ability to capitalize on opportunities and manage risks. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). Knowledge of practices, theories, techniques and methods of business process re-engineering, quality management and strategic planning.

Knowledge of management and organizational principles and practices, and processes in order to conduct and coordinate complex management studies and evaluate the effectiveness and efficiency of Partner Eligibility & Oversight Services Directorate operations.

Expert knowledge of Department policies and procedures as well as of legislative and appropriations processes, and keen political awareness and sensitivities on issues affecting the postsecondary community

Expert knowledge of the regulations governing the federal student aid programs and the Department’s oversight and monitoring priorities, goals and policies; and knowledge of higher education issues that impact the Department’s federal student aid programs.

Knowledge of techniques used in establishing and maintaining effective working relationships with staff, peers, higher level management, and officials from a range of internal and external organizations; and knowledge of effective supervisory skills and techniques used in establishing and enhancing employee productivity, accountability, development and morale.


Additional Information

Equal Employment Opportunity: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, or political affiliation.People with Disabilities: We are committed to expanding access to employment by hiring people with disabilities; providing reasonable accommodations for people with disabilities; and, identifying and removing barriers to work. Persons with disabilities, including disabled veterans, may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special hiring authority), or through an excepted appointing authority for people with disabilities (i.e., Schedule A). If you require a reasonable accommodation for any part of the application process, please contact us. The decision on granting reasonable accommodation is made on a case-by-case basis. For more information, please visit: Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email). Selective Service: If you are a male applicant born after 12/31/1959, you must have registered for the Selective Service. For more information, please visit: or Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment. Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and subject to a pre-appointment investigation/background check.Level of Risk and Sensitivity: Level of this position isNon-sensitive/High RiskEssential/Non-Essential: This positionmay beconsidered essential for purposes of reporting to work during federal government closures.Financial Disclosure: This position doesrequire financial disclosure.Telework: This position is telework eligible.Bargaining Unit: This position is notincluded in the bargaining unit.

Trial Period: Veteran’s preference eligible will serve a one (1) year trial period; Non veteran’s preference eligible will serve a two (2) year trial period.

Probationary Period: You may be required to serve a one-year supervisory probationary period.