Splunk Senior Product Advisory Manager, Customer Field Advisory Board in Washington, District Of Columbia
At Splunk, we know that our customers are our best resource to innovate and deliver new products to the market. We have a dedicated team within the Product organization driving customer engagement and feedback during the most critical stages of product development through our portfolio of feedback programs.
The Global Advisory Board program is responsible for validating direction, strategy and feature set viability across our Customers, Partners and our fellow Splunkers serving as Field experts. The program includes four primary advisory boards (IT, Security, Observability and Core Platform) that meet quarterly for specific product initiatives.
As the lead, you will own the strategic, operational and programmatic aspects as well as manage the customers that are participating in the board. You will facilitate the quarterly Customer and Field Advisory Boards, as well as provide the tools, support and best practices to Product Managers for their purpose built advisory boards. You will own feedback collection, reporting and analysis for the program ensuring the insights are provided in an easily consumable manner to Product Managers.
You are resourceful, creative and comfortable with ambiguity, quickly hitting the ground running with limited information. You are innately curious about the challenges our customers face and focused on constantly striving to build value for our customers through our technology and expertise. And most importantly, you love being part of a team that obsesses about helping everyone: a customer or fellow Splunker!
Lead strategy, execution and program management of our Global Advisory Board Program
Define the program’s operating model, build the portfolio of customers and partners and serve as the Advisor to the PM organization for all advisory board requests
Develop a scalable services model for purpose built advisory boards requests to ensure a one-to-many strategy is achieved to support the entire PM organization
Design a systematic approach for feedback collection, reporting and analysis for the Operational and Executive levels
Advise Product Managers on customer selection, content development, feedback collection and analysis for advisory boards
Deliver monthly program analytics and success metrics to Leadership and Product Managers
8 - 10 years of direct customer facing experience in a Pre or Post sales capacity, regularly leading customer facing meetings, collaborating with Executives and leading cross functional partners
Strong project execution and analytical skills, leading complex, multifaceted programs resulting in measurable successes and program growth.
An ability to see the big picture and lead the strategic roll-out, while also being hands-on and in the details for each customer in the program.
Works effectively in an unstructured environment requiring new perspectives and creative approaches.
Excel at decision-making, consensus building and conflict management. Be able to balance multiple, challenging priorities. Communicate and act upon risks appropriately.
Strong passion for collaboration, teamwork, quality and attention to detail
A Bachelor's degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of confirmed experience
MBA preferred but not required
What We Offer You:
Become a member of a brand-new business unit working like a startup but with a large community of passionate users
The opportunity to work with a set of extraordinarily hardworking and dedicated peers, all the way from engineering and QA to product management and customer success -- Splunk thrives with disruption and diversity
A constant stream of new things for you to learn and an opportunity for growth and mentorship. We believe in growing our employees through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
A stable, collaborative and encouraging work environment.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
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