SAIC IT Support Specialist - Senior in Washington, District Of Columbia
We are currently seeking a motivated, career and customer oriented Desk Side Engineer - Senior to join our team in Washington, DC to begin an exciting and challenging career with SAIC.
Duties: Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers. Updates status of queued service requests with the IT service management system.
Experience: Must have a minimum of 5 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software and a Bachelor's degree. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking. HDI Technical Support Professional required within six (6) months of employment.
SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability