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Abbott Field Service Engineer (Molecular DIagnostics) in Warsaw, Poland

For our Abbott Molecular Diagnostics Division AMD we are looking for an ambitious, well-motivated professional to join our technical team in Poland as a Field Service Engineer. This is a fully field-based position that requires daily travelling across assigned territory (Europe and Middle East).

Impact of Position:

Continuous direct customer contact and the responsibility for system installation, preventive maintenance and for solving hardware and software issues strongly influences the Abbott Molecular reputation by the level of customer satisfaction. Timely installation ensures short time to Test of Record and increases AMD revenue.

Responsibilities:

  • Installation and implementation of new systems in current and new customers sites.

  • Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)

  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.

  • Providing on-site customer support for software and hardware upgrade training.

  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.

  • Providing primary service and support to the defined territory.

  • Providing back-up service support outside of assigned territory as needed.

  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.

  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.

  • Close cooperation with Application Support Specialists and the Commercial team to support business growth.

  • Reports Monthly Highlights to Service Management, including spare part usage report.

  • Represents Abbott in a professional manner

  • Immediately inform Service Management about prep happened in use of Abbott products.

Requirements:

  • University degree in Engineering, Bio-medical Engineering or related sciences

  • Prior experience in service engineering would be a great advantage but non-experience, fresh graduates are welcome to apply as well

  • Strong technical skills and engineering mindset

  • Fluency in English is essential (both written and spoken

  • Team orientation and strong communication skills

  • Willingness to travel on responsible area (EME region)

How we will reward you

As you’d expect from a global healthcare company, we offer stable employment conditions, long-term career perspectives and a fantastic range of benefits including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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