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ServiceNow, Inc. Associate Solutions Consultant, SC Academy in Waltham, Massachusetts

Associate Solution Consultant, Solution Consulting Academy Location: San Diego, CA or Waltham, MA

At ServiceNow, we are equal parts dreamers and doers, leaders and partners. We believe in the power of the individual to achieve amazing things, and we work as a team to get it done—whatever it is. Above all, we’re driven by a desire to build products—and a company—that will change the way people work.

The Solution Consultant Academy offers talented individuals a direct path into what may be the most exciting, challenging, and rewarding position in technology sales. It is designed to attract, develop, and retain high-potential individuals with the purpose of creating a pipeline for Solution Consulting leaders across ServiceNow.

Our Objective

The SC Academy will provide the opportunity for the best and brightest talent to collaborate with Solution Consulting leaders at ServiceNow and experience intensive on the job training and broad-based exposure to all aspects of company operations. The employees in the SC Academy will receive accelerated professional development, world-class mentoring, and unique networking opportunity across the organization. A great SC will be seen by customers as a trusted advisor and by sales as the quarterback of the deal.

What you get to do in this role

  • Work with customers and sales teams to create technological solutions to critical customer business

  • Deliver and demonstrate technology solutions to address challenges

  • Utilize tools and education through mentorship and hands on training to be successful in pre-sales.

  • Learn ServiceNow workflow training, sales and product demonstration instruction, and education in information technology

To fully understand the scope of ServiceNow business, you will rotate through training that will include:

  • ServiceNow Foundations, Solutions and Application Enablement

  • Demo training

  • Value Selling

  • ITIL training

  • RFP Proposal & Knowledge Management

  • Demo Data, Scripts & Builds

  • SC Enablement & Content Management

  • Technical Writing

  • Business Value Consulting

  • Program Management

  • App Development and QA Support

In order to be successful in this role, we need someone who has:

  • Degree or equivalent in Computer Science, Information Technology, or similar technical focus

  • 1-3 years of experience with prior internships, professional experience or consulting backgrounds

  • Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process)

  • Ability to learn new technology and workflows

  • Proven experience as a resource in the development of solutions within client environments

  • Demonstrated ability to influence and consult decisions and strategy

  • Strong interpersonal skills and customer centric attitude

  • Solid presentation capabilities and communication (verbal and written)

It would be a plus to have experience with the following:

  • Prior and current technical expertise in web technology

  • Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp

  • Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)

  • Experience with service modeling techniques (TPL, TQL, etc.)

  • Experience with event management platforms (Netcool, HPOM, BPPM, etc)

  • Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)

  • Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc

  • Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)

  • Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)

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