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Lumen Account Director II - Specialized Sales - CA in WALNUT CREEK, California

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As an Account Director II - Specialized Sales you will be responsible for the acquisition and growth of specialized products revenue in an assigned regional geography and sales Business Unit as an overlay services seller to medium, large and complex clients. Desired result is acquiring new monthly recurring revenue at or above assigned growth and incremental revenue targets. Key function is establishing working relationship with the region’s direct and channel sales account teams, prospecting, qualifying, and closing for Lumen.

The Main Responsibilities

  • Drives account management responsibilities as an overlay sales role including solution creation, solution offering configuration management, order issuance, service delivery, service management and revene recognition. Demonstrates a balance of strategic and tactical thought leadership.

  • Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and or existing accounts.

  • Provides input to sales management about trends and changes taking place within the customer's organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

  • Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

  • In depth knowledge on a specific product/s and or services. Interaction with Product Management for nonstandard / custom requirements based upon customer needs.

What We Look For in a Candidate

  • 10+ yrs Contact Center/Telecom Experience

Education

  • Education Level: Bachelor's Degree

  • Field of Study: Business, Marketing, Sales or similar

Other Job Requirements

  • Knowledge and understanding of the telecom industry's competitive landscape.

  • Strong understanding of Voice networking

  • Experience with Genesys and Cisco Contact Center ACD platforms preferred.

  • Experience with Salesforce.com preferred.

  • Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.

  • Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

  • Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

  • Requires at least 50% or more of time conducting sales activities outside of the office.

What to Expect Next

Requisition #: 244251

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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