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DHL Express, Inc. Retail Outlet Officer - 8 month contract (Hoi An city) in Vietnam

 

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

 

 

Would you like to become part of the world's most international company in the world?

 

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

 

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

 

YOUR TASKS:

• Handle all walk-in customers and telephone inquiries from customers and ensure that individual retail outlet is operating smoothly according to company

  policy and regulations all the time

• Ensure deliver professional service to all walk-in and account customer at all times

• Proactive selling DHL services, such as TDD, SII and PDN  to ensure to tap on every business opportunities and acquire optimize revenue

• Provide after-sales service to customers by register special pre-alert and follow up special request from the customer 

• Ensure the updated customer information is shared with respective sales and responsible for all service related information is file and update

• Answer both walk-in and telephone inquiries

• Provide support in processing the redemption service for marketing campaigns

• Maintain retail outlet clean and tidy

 

YOUR PROFILE:

 

2 years of working experience in service and sales industry

Fluent English (Writing and Speaking)

 

OUR OFFER:

 

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

 

We look forward to receiving your application!

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