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Northshore University Hospital Unit Concierge in United States

Position Highlights:

  • Position: Unit Concierge

  • Location: Evanston Hospital – Evanston, IL

  • Full Time/Part Time: Per diem position

  • Hours: Hours will be scheduled as needed. Scheduled 2-40 hours per week, as needed to support team absences. Hours can be scheduled Monday-Friday 8:30 AM to 9 PM

What you will need:

  • Education: High school diploma required.

  • Experience: Minimum of 2 years of customer service work experience.

  • Skills: Excellent customer service skills. Positive friendly attitude. Basic computer skills. Ability to multi-task at fast paced front desks

What you will do:

  • Customer service to patients, families, nurses, physicians and other support departments

  • Assist and direct patients and visitors in finding their appointments

  • Answer phones and relay messages as appropriate

  • Proactively identifies need for service recovery and follow up of resolution

  • Ability to stand, walk for extended periods, transport patients in wheelchairs or provide walking escort to/from appointments, deliver flowers and packages.

NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes five hospitals – Evanston, Glenbrook, Highland Park, Skokie and Swedish. NorthShore also includes a 900 physician multispecialty group practice, NorthShore Medical Group, with more than 140 locations in the Chicagoland area. NorthShore has an established reputation and employs over 10,500 people.

NorthShore is committed to excellence in its academic mission and supports teaching and research as the principal teaching affiliate of the University of Chicago Pritzker School of Medicine.

NorthShore was the first health system in Illinois to achieve Magnet® recognition—the highest, most prestigious honor that demonstrates excellence in nursing and high standards in patient care—something only achieved by 6% of hospitals nationwide. The system earned Magnet re-designation in 2019. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how NorthShore delivers on its mission "to preserve and improve human life" through superior clinical care, academic excellence and innovative research.

NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Title: Unit Concierge

Location: null

Requisition ID: 73089