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Bridgewater State University Staff Associate, Student Navigator in United States

Department Summary:

From Bridgewater State University’s inception in 1840 by Horace Mann as one of the first normal schools in America to the current day, BSU has worked to ensure that our students receive an accessible, affordable, and exceptional education. BSU aspires to be the leader in our mission class for closing equity gaps for Black/Cape Verdean, Latinx, Native American, Asian and other students of color as well as other minoritized student groups. BSU’s institutional values, the work of the President’s Special Task Force on Racial Justice, and leadership of the Leading for Change Higher Education Diversity Consortium underscore the campus’ commitment to racial equity and other forms of social justice.

The mission of the Department of Student Success & Equity Interventions is to work collaboratively with colleagues campus-wide to close and eliminate educational inequities. Successful candidates will demonstrate a commitment to working with Black/Cape Verdean, Latinx, Native American, Asian and other students of color, as well as students from other minoritized groups in closing educational inequities through data informed equity-oriented practices.

Position Summary:

Reporting to the Director of Student Success & Equity Interventions, the Student Navigator will use equity-oriented practices and data analytics to identify students who would benefit from additional support in order to succeed and coordinate with campus partners in providing services to these students in order to enhance their retention, persistence and graduation from Bridgewater State University. The Student Navigator is a key campus member in helping Bridgewater State University identify and implement equity-oriented student success strategies.

Supervision Received: Director of Student Success & Equity Interventions

Supervision Exercised: Temporary employees and Student Employment

This is a full-time, 12-month APA position and is subject to the terms of that union agreement.

Essential Duties:

• Consult on implementation and enhancement of policy and process, analyze data and generate information to identify barriers to retention and progression, create outreach to all students regardless of race and identify who would benefit from BSU’s support in order to succeed, and support university personnel with all students encountering student success challenges. • Serves as the case manager for a specific cohort of underserved, undergraduate students. Develops and implements effective retention programs and early outreach plans to enhance persistence and completion of all students. • Work collaboratively with offices across the university (e.g. Registrar, Financial Aid and Academic Advisors) to assist students in resolving issues that may affect student retention, persistence, and graduation. • Responds to student referrals. Collaborates with and coordinates among academic and non-academic departments to provide information on and targeted intervention strategies for underserved students who would benefit from support in order to succeed at BSU.
• Resolves individual student issues that involve coordination between multiple offices at the university. Assists all students regardless of race with understanding institutional policy and processes, reviewing available options, and resolving issues. • Maintains student files and monitors progress to ensure ongoing satisfaction and successful persistence. • Uses analytical and evidence-based decision-making skills to develop and interpret reports, analyze and understand trends, and create actionable information drawn from multiple sources to inform outreach plans, enhance persistence and completion programs, and focus efforts on student populations where greatest needs exist. • Assesses and makes recommendations for improvements to enhance the effectiveness of persistence and completion programs across the university to the Director of Student Success Equity Interventions. • Collaborates on and maintain print and electronic multicultural student-centered communication strategies. • Supervises student workers who provide focused outreach to students in order to enhance student retention, persistence and graduation. • Other duties as assigned by the Director of Student Success Equity Interventions.

Required Qualifications:

• Bachelor’s degree • 3 years experience in working with Black/Cape Verdean, Latinx, Native American, Asian as well as other minoritized groups to enhance social justice equity goals. • Experience completing assessment-oriented reports designed to inform decision-making. • Knowledge of equity best practices. • Ability to make data-informed decisions. • Some evening and weekend work required.

Preferred Qualifications:

• Master’s degree • Linguistic proficiency in Spanish, Cape Verdean Creole and/or French. • Experience working in a team environment. • Experience working collaboratively within and/or with a large organization engaged in racial equity and justice efforts.

Physical Demands:

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; Occasional bending, reaching, lifting, pushing and pulling up to 5 pounds.

Special Conditions:

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.

EEO Statement:

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

Salary Range: $50,000 - $60,000

Special Instructions:

Please note the following information is required to complete your application for this position:

*a minimum of one (1) employment history entry.

*a minimum of three (3) professional reference entries.