U.S. Bank Sr. Manager - Digital Product/Platform Insights, Reporting and Analytics (Telecommute) in United States
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
As an Analytics Sr. Manager, reporting to SVP of Digital Enterprise Analytics, this individual will provide all necessary reporting and analytics support for the enterprise-wide Platforms team within the Digital Organization. The Platform team within the Digital Organization leads development of various platforms (customer communications, apply, onboarding, servicing, authentication, document management, and money movement) and the Analytics Sr. Manager will build out a team of analysts to support measurement and insights to show the effectiveness of these platforms and help drive adoption and improved customer experience. He or she will also closely collaborate with Segment (Consumer, Small Business and Corporate) and Enterprise reporting and analytics teams to ensure consistency and accuracy across reporting as U.S. Bank’s digital capabilities change and grow.
The ideal candidate will feel at ease integrating data from multiple/disparate sources, querying databases, conducting sophisticated quantitative analyses and presenting their findings as clear, actionable insights and recommendations that enable revenue growth, channel adoption and customer acquisition and retention. The ideal candidate will be a motivated professional who is passionate about data and data visualization but also willing to roll up their sleeves and code their way through a developing database architecture as they also opine on that development. They must have strong technical and analytical skills, with the ability to understand the business goals/needs, and be committed to delivering data driven insights that lead to actionable recommendations. It will also be necessary to ensure up-front data and reporting requirements are communicated to development and technology teams to ultimately enable delivery of analytics and insights.
This individual will be the ‘go-to’ analytics person for the Executive Vice President, Digital Platforms & Capabilities CDO who has high expectations for a strategic partner who can fuel the team with data and analytics insights. An example aspiration is having the most optimized digital sales application funnel in our industry. The team’s output will reach the C-suite at U.S. Bank so accuracy, presentation and storytelling must be top-notch. In addition to tight integration with the Platforms team, this person will also work to build strong and effective relationships across the Digital Analytics, Enterprise Analytics, TOS (Technology and Operations), and EDG (Enterprise Data Governance) teams.
The Analytics Director will also possess a strong willingness to learn and teach and will aid in leading change across a matrixed organization. Recruiting, hiring, onboarding and activating a team of 12 analysts will be an early challenge, as well as prioritizing support across Platforms as the team is built out. In addition, project and team management, process creation, relationship-building will all be key deliverables in the first 90 days.
The Digital Enterprise Analytics team sits at the intersection of digital and data – a huge area of growth and importance at U.S. Bank. Come join a team whose mission is to run world-class targeted experiences and analytics to drive digital across the enterprise and to have fun doing it!
Master's degree, or equivalent work experience
Eight to 10 years of experience in analytics, demonstrating a progressive increase in responsibility and scope
Expert user of advanced analytics tools & techniques to perform analysis and interpret data – some examples are: SQL, SAS, R, Python, Excel, Alteryx, Hadoop, etc.
Expert user of analytics data visualization tools such as Tableau, PowerBi, DOMO
Expert in analytic storytelling and presentation, including PowerPoint and other presentation tools
Demonstrated project management and organization skills
Managerial expertise leading analysts in reporting, insights and analytics and nurturing future leaders in this space
Ability to work and thrive in collaborative work environment as well as independently to drive results
Impeccable attention to detail, while being comfortable with data ambiguity
Proven track record of driving Analytics into actionable business outcomes
Demonstrated ability to influence change across a complex organization
Hands-on knowledge of digital data including raw clickstream
Experience in financial services with knowledge of products, customers, transaction and interaction data, including source systems
Demonstrated understanding of statistical analyses methodologies
Experience leveraging tools for basic last mile ETL and data wrangling
Knowledge of data quality practices
Experience with standard relational databases (Teradata, DB2, Postgres)
Working knowledge of Hadoop (HDFS) with ability to query Hive; exposure to Druid a plus
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
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Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.