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Veterans Benefits Administration Program Analyst (Business Application Analyst) in United States


This position is in Compensation Service, Veterans Benefits Administration (VBA). The incumbent functions as an information automation development team representative and liaison of the business community. The Business Application Analyst will develop requirements, specifications, design, testing, and training documentation to implement the more efficient and effective approaches to provide improved service to VBA's customers.


Major Duties: Serves as primary advisor to the Chief and Director of the Business Management Staff, Compensation Service regarding VBA program issues and is the principal representative and liaison to corresponding staff offices within the Office of Business Process Integration (OBPI) and within the Office of Information and Technology (OI&T). Serves as the primary point of contact for Compensation Service to other VBA Business Lines on business matters relative to applications that support Compensation benefits and data. Coordinates with other VBA Business Lines, OBPI and OI&T regarding legislative proposals and specific regulatory/procedural changes needed for successful implementation of Compensation Benefit application support. Ensures Compensation Service business systems concepts are consistent with existing and evolving business practices and procurement and financial management policies. Participates in all phases of organizational and management activities significant to Compensation Service business systems. Specifically, provides executive level oversight for the integration and life cycle management of systems to ensure viable support is available to sustain Compensation Service business line programs. Develops and defends strategic plans, acquisitions/investment strategies and policy for business systems development efforts. Performs and directs significantly complex activities concerned with facilitating national implementation of business system initiatives in support of Compensation Service. This requires the promotion and assurance of standardization and consistency of validated concepts; development of test site criteria from which to monitor the performance of baseline indicators or other established measures; facilitation of the deployment process of major new work design components for VBA field stations; and coordination of highly enterprising activities related to the design and development of enhanced infrastructures, including the acquisition of state-of-the art telecommunications, information systems, training tools and materials. Works with teams of Senior Executive Service Directors, technical staff and groups of experts (telecommunications, information technology, and training) to implement Compensation Service initiatives. Coordinates and encourages the sharing of knowledge and experience, and documents "best practice" implementation strategies in order to effectively facilitate the implementation of various components. Ensures integration of Compensation Service efforts with all other business lines; coordinates the establishment of lab sites; assists in the concurrent deployment of primary components of new and/or novel work processes; and assists in the development of enterprising infrastructures which supports Compensation Service. Plans and schedules implementation activities; justifies the purchase of new equipment associated with infrastructure enhancements; identifies work method improvements; determines which goals and objectives to emphasize during concurrent deployment of process components; decides work methods to use in the achievement of goals and objectives which are consistent with planned management strategies. The incumbent performs significant internal and external coordination of implementation initiatives concurrently and sequentially; develops comprehensive recommendations for projects to be initiated, curtailed, or rescheduled; and evaluates management proposals concerned with changes to existing organizational structures to assure that the optimal mix of operating costs are viable and the proposed program structure is consistent with the VBA strategic business system vision. The incumbent prepares, supervises the preparation, or assists in the preparation of the project initiation request and/or business and functional requirements document for new or enhanced business systems; identifies user business requirements that are incomplete, inconsistent or impractical and recommends alternatives. The incumbent develops and evaluates alternative designs for implementation of accepted business and/or functional requirements; identifies relevant evaluation criteria which may include quality of service to veterans, time required for development, ease of use by VBA staff, future maintainability, and related constraints and opportunities. The incumbent will be the program manager, maintaining and supervising a change control process and documentation process for all application support requiring rules engine editing or standard data editing in applications in the incumbents' portfolio within the Business Management staff. Performs other duties as assigned. Work Schedule: 8:00 a.m. to 4:30 p.m.

Compressed/Flexible: May be Available

Telework: May be Available

Virtual: This is not a virtual position.

Position Description/PD#:

Relocation/Recruitment Incentives: Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/26/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. GS-11: For a GS11 position you must have served 52 weeks at the GS-09

GS-12: For a GS11 position you must have served 52 weeks at the GS-11

GS-13: For a GS11 position you must have served 52 weeks at the GS-12 You may qualify based on your experience and/or education as described below: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade In the normal line of progression for the occupation in the organization. Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically IN OR RELATED TO the work of the position to be filled. The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds GS-11 Education: Applicants may substitute education for the required experience at the GS-11 only. To qualify based on education for this grade level you must have A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Transcripts (official or unofficial) must be submitted when using any part of education to qualify. GS-12 Education: No educational substitute at the GS-12 grade level. GS-13 Education: No educational substitute at the GS-13 grade level.. OR GS-11 Combination: Applicants may also combine education and experience to qualify at the GS-11 only. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a Bachelor's Degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. Note: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://


A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.