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AIG Operations Business Support Co-ordinator (18 Month FTC) in United States

Business Analyst I

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.

AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG’s tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world. AIG’s underwriters help to find insurance solutions for risks from a range of areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients and High Net Worth individuals.

About the role

What you need to know:

To act as SME in respect of the DWF (Digital Workflow Application) providing front line business support to all UK users. Conduct AVP and UAT on new system releases and ensure these work as expected. Provide sign-off confirmation/advice as required.

  • Manage the DWF Support inbox dealing with all manner of user queries in relation to the Digital Workflow application.

  • Perform technical analysis on incoming queries to see if a resolution/workaround can be performed. Where resolution isn’t possible raise a Service Now Ticket assigned to the L2/3 development team.

  • Liaise with Users and Developers to prioritise and escalate tickets raised and send comms on behalf of the DWF support teams to all UK users where required

  • Work to strict SLAs responding to technical queries by users inside 24hours of initial receipt

  • Form business relationships with end users and attend key stakeholder meetings to support engagement, and foster end to end support

  • Participate in Commercial projects which have an impact on DWF including SCUP Model Office and AIG 200 related changes

  • Manage bolt on Autobooker dashboard including Raters used by Product Towers which are integrated into DWF

  • Develop skills to manage all commercial team business support inboxes including TBS, COMET including complex technical issues.

What we’re looking for:

Core Competencies

  • Job Knowledge / Accountability for results

  • Dependability / Customer Focus

  • Flexibility / Relationship Management

  • Business Knowledge / Initiative

  • Problem Solving / Communication skills

Expert knowledge Commercial applications predominantly DWF.

Full knowledge of User Acceptance testing

Good insurance knowledge, IT decree preferred

Excellent communication, relationship building skills

Working knowledge of AIG UK, its practices and processes

Creative and flexible approach to problem solving. Strong analytical skills

Excellent understanding of Microsoft Office

Ability to multi task

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

TH - Other

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

We're a leading global insurance organization with operations in approximately 80 countries and jurisdictions. We provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to support our clients in business and in life through our General Insurance, Life & Retirement and Investments business units.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions of Americans striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

We’re also committed to doing the right thing for our people and the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (https://twitter.com/AIGinsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.

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