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RELX Group Managing Director, Reed Elsevier Philippines in United States

The Managing Director leads RELX’s 4,000 FTE global shared services center in the Philippines (the largest RELX site globally). The center supports all RELX divisions globally, delivering services across multiple functional areas including: content processing, editorial, customer service, finance, legal, marketing, sales, and IT. The Managing Director is responsible for developing strategies to support the rapid growth of Reed Elsevier Philippines and stakeholder business plans, as well as providing strong leadership and direction to team members to ensure business objectives and deliverables are met. The position requires strong collaboration to ensure all plans, policies and procedures are appropriate to meet the business, operational, and service delivery needs of the business. This role will oversee RELX’s continued digital transformation, including process optimization and the use of advanced technologies. Responsible for nurturing the positive workplace culture and strong employee engagement focus.


• Overall operational responsibility for a large-scale (4,000+ FTE), multi-function shared services center that spans two sites in the Philippines

• Oversees the day-to-day operations and deliverables of the organization to ensure stakeholder satisfaction and operational goals/objectives/KPIs are achieved across all functions

• Manages the migration and transition of new workflow/processes

• Develops plans and strategies to support a complex pipeline of new work to the center balancing stakeholder timing needs

• Leads the transformation of the REPH’s internal operations to position the company for long-term success in a world of increasing automation. Drive further efficiency and effectiveness by bringing powerful new technology tools to REPH’s operations, including robotic process automation, artificial intelligence, and machine learning

• P & L accountability. Develops and manages a multi-million-dollar budget ($115M USD) and monitors related expenditures to ensure compliance with budget plans/forecasts

• Supports and manages new business initiatives coming into the REPH

• Responsible for ensuring the infrastructure is in place to meet short and long-term business needs (including business continuity demands)

• Establishes operational objectives and directs performance to ensure the efficient and effective execution of operational plans to enhance profitability, productivity, and efficiency

• Promotes a highly engaged and agile culture that reflects the organization’s values, encourages proactive continuous improvement, and rewards productivity and innovation

• Effectively communicates with business stakeholders in support of the company’s values and deliverables and builds strong stakeholder relationships

• Instills a continuous operational improvement culture across all functional areas

• Manages team attrition to achieve the appropriate balance between healthy and unhealthy attrition

• Collaborates with cross-functional and global BUs to achieve established goals and objectives

• Responsible for achieving measurable results on time and on budget

• Formulates, implements, and enforces standardized operating procedures

• Develops and implements plans to improve employee satisfaction, productivity and engagement

• Ensures compliance with Philippine laws and regulations

Complimentary Competencies:

• Demonstrates leadership and vision in managing groups and major projects and initiatives

• Excellent interpersonal skills and a collaborative management style

• Demonstrates commitment to high professional ethical standards and a diverse workplace

• Strong people management and leadership skills

• Strong communication and motivational Skills

• Excellent analytical skills and decision-making abilities

• Effective management skills that demonstrate the ability to balance business goals and results with staff developmental needs

• Good organizational, time management, problem-solving and decision-making skills

• Demonstrated skills in agile methodologies analyzing and developing processes that facilitate continual improvement and team achievement, enacting change and thinking operationally and strategically to achieve business goals

Technical Competencies:

• Solid computer skills, including use of products in the Microsoft Office suite

• Proven project management and business process improvement expertise

• Strong Financial management and business acumen skills

• Strong client facing and relationship management skills

• Strong quantitative / numerical aptitude

Other Qualifications/Requirements:

  1. Candidate must possess at least a Bachelor's/College Degree. JD/MBA Preferred

  2. 10 years of working experience in the related field and have held senior management positions leading large-scale organizations (3,000+ FTEs) preferred

  3. People Manager for at least ten years preferably in the relevant functional or related field

  4. Work experience in multiple functional areas (editorial, customer service, IT, etc.) preferred

LexisNexis Legal & Professional ( is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis« and Nexis« services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or

Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research.

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