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Agdata Junior Program Manager in United States

Job Description: Junior Program Manager

Location: Charlotte, NC

For over 30 years AGDATA has been a leader in the agricultural industry consistently pushing the boundaries of technology. Utilizing our extensive experience, we are able to provide clients with data and marketing solutions to improve supply chain visibility, optimize marketing investment and increase sales. Today, we are transforming the way we do business to bring more value to more efficiently support our clients. We have a start-up like environment - we are always growing and innovating—but unlike a startup, we have a solid 30-year history and strong financial backing.

The Jr. Program Manager will play a critical role as a liaison for AGDATA’s global customer base. As a member of AGDATA’s Fulfillment organization, the Jr. Program Manager will work closely with the associated Program Manager to support one of our largest clients’ legacy and seed payment programs. A successful candidate with be able to convey complicated issues into concise, easy-to-understand terminology. This position involves extensive Excel work, building reports and providing data analysis to field personnel, and executing payment processing.

Job Responsibilities:

· Assist the Program Manager with the activities necessary to:

a. understand the requirements of client payment programs

b. interpret and document those requirements for consumption through coding

c. validate the program exposure amounts to ensure accuracy

· Participate in regular client meetings, and lead on topics when requested

· Build reports & provide data analysis to field on program payments

· Execute payment details to field sales from established payment reports

· Execute transmittals and maintain corresponding files for payment runs

· Assist in sending out retailer program payments via FedEx

· Assist with execution of the exception process

· Investigate inquiries from field personnel on program payments

· Execute the quarterly escheatment process for retailer payments

· Train other team members as needed.

· Participate in weekly team meetings and conference calls.

· Track and enter time in time management tool.

· Any and all other job duties as assigned by management.

· Bachelor’s degree or equivalent experience

· Advanced experience with Excel and able to manipulate data

· Maintain ownership of issues from start to resolution

· 2+ years providing customer support

· Concise written and verbal communication skills

· Strong focus on customer satisfaction and overall customer experience

· Ability to think creatively and analytically in order to solve customer issues

· Experience using logic to solve problems

· SQL experience a plus

Important Attributes:

  1. Detail oriented

  2. Enjoys data

  3. Responsible

  4. Motivated, self-starter

  5. Team Player

  6. Excellent communication skills (oral and written)

  7. Able to handle clear and concise translations of difficult data concepts or situations for client or internal team consumption