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Jack Henry and Associates Implementation Coordinator (Remote) in United States

Job Description

As an Implementation Coordinator on the Banno Team at Jack Henry & Associates, you will be the first impression and initiate the client relationship post sale. The Implementation Coordinator acts as the primary point of contact for Banno Mobile project implementations and must heavily focus on strategic delivery of Banno Financial Platform solutions through client onboarding, coordinating resources, extensive product knowledge and constant adaptation and management of client expectations. The Implementation Coordinator will work to set timeline expectations to ensure deadlines are met and strive to launch customers as a reference of Jack Henry & Associates.

The Banno Team is committed to creativity, thoughtfulness, culture, and openness—the perfect place to make phenomenal products that have a big impact. Our work environment echoes a modern tech start-up but we have the security and benefits of a large, publicly traded company. With this customer facing role, you’ll have the opportunity to work with many cross-functional teams which provides the ability to learn about every aspect of our business.

This position will be hired out of Cedar Falls, IA, Springfield, MO or Remotely.

MINIMUM QUALIFICATIONS

  • Minimum 5 years of onsite/phone customer support experience within banking or digital banking environments.

  • Must have experience working or supporting customers through case management tool/software. (ex: Salesforce, ServiceDesk, Jira).

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree is preferred.

  • Experience in Software Implementation is preferred.

  • Experience working in or with a Financial Institution is preferred.

ESSENTIAL FUNCTIONS

  • Serves as a leader and resource for the installation team members.

  • Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.

  • Establishes guidelines/timeframes to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.

  • Exercises the responsibility and authority to take steps to ensure a successful installation.

  • Troubleshoots issues once implementation is complete.

  • Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.

  • May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.

  • May participate in new release activities.

  • May identify items that are outside the scope of a standard installation and participate in project activities related to those items.

  • May participate in sales turnover meetings to schedule and determine the scope of the project.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

REQNUMBER: 17696-1C

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