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Tuality Healthcare Emergency Department Support Tech | Evening Shift in United States


The ED Support Technician performs clerical and receptionist duties to facilitate the smooth functioning of the patient care unit. Provides support to nursing and physician staff in the Hillsboro Emergency Department by performing tasks which assist in the treatment and care of patients with illness or injuries, following hospital policy. Coordinates communication within the department and other departments. Interviews and completes registration according to patient service, type, payer requirements and hospital policy. Collects co-pays and deductibles. Uses insurance verification system to obtain accurate insurance information.


Performed majority of the time:

  • Assists licensed personnel in maintaining inventory and reports discrepancies.

  • Schedules and coordinates ordered services.

  • Assists in admissions, transfers, and discharges. Arranges transportation at the direction of the clinical staff.

  • Scans clinical information into chart after clinical staff has reviewed it.

  • Coordinates the safekeeping of patient valuables including labeling with name of patient.

  • Coordinates clinical information to appropriate people.

  • Maintains physician phone roster with updates.

  • Coordinates and/or transports specimens to lab.

  • Requests medical records from other facilities as directed by clinical staff.

  • Performs and documents tasks and activities in an ongoing, timely, accurate, concise and systematic manner, following hospital charting procedures.

  • Promptly reports equipment failure to facilitate repairs.

  • Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc. and knows where and how to look up policy/procedures on portal).

  • Completes correct compliance documentation for patient admissions as required according to patient service, type, payer requirements and hospital policy.

  • Obtains signatures on registration documentation.

  • Attends and participates in departmental staff meetings, including in-services.

  • Obtain co-pays or deposits at time of registration per EMTALA laws, balance AR sheets and makes money drops timely.

  • Uses the insurance verification system to verify insurance eligibility.

  • Registers inpatients and outpatients according to physician orders.

  • Keys accurate patient demographics by asking patient to verify all information obtained.

  • Does self-auditing on accounts.

  • Scans insurance cards and photo ID for each patient or puts a note into the system as to why it was not obtained.

  • Performs order entry with accuracy and respect to service provided.

  • Maintains a clean and organized work area.

  • Performs downtime registration for ED patients.

  • Coordinates delivery of lab specimens to Hillsboro campus via courier or private car.

Performed occasionally but critical to successful performance of the job:

  • Performs skills of basic life support in code blue situations.

  • Orders special equipment/supplies as requested.

  • Assist with geriatric psych patients as needed.

  • Completes all department education and competencies in the time frame designated.

Decision making and budget responsibilities:

  • Impact limited to the employee.

  • No budget responsibility.




  • High school diploma or equivalent.


  • N/A



  • Minimum one (1) year patient care experience in an acute care or pre-hospital setting. Will consider military experience as medical personnel and/or senior clinical nursing student.


  • N/A

Licenses, Certifications and/or Registrations:


  • American Heart Association Healthcare Provider BLS preferred upon hire, or required within 90 days of hire.


  • CNA certification.

Job Related Skills, Abilities and Behaviors:


  • Knowledge of basic anatomy and physiology, i.e., EKG monitoring, bandage changes, splints, vital signs, casting, blood draws, point of care urine analysis, and appropriate charting.

  • Knowledge of basic care procedures. Must understand sterile techniques.

  • Ability to adapt to fluctuating workload, efficiently prioritize work, manage time, organize, and problem solve.

  • Functions effectively in a stressful environment, ability to multitask and work with frequent interruptions.

  • Efficiently and consistently collects co-pays and deductibles.

  • Possess working knowledge of medical terminology and demonstrates basic math skills.

  • Able to access and accurately enter data into a computer as well as verify insurance information.

  • Presents a professional personal appearance that makes a good first impression.

  • Experience working in highly confidential settings.

  • Provides a professional, welcoming environment for patients and their families.

  • Utilizes electronic equipment and communication devices.

  • Have skills according to departmental procedures to perform:

  • Oropharyngeal suction

  • Urine Spec collection

  • Pulse Oximetry, Vital signs

  • Capillary blood glucose

  • Cardiac monitor set-up w/rhythm strips

  • Hypothermia blanket set-up

  • Pelvic exam set-up/assist

  • Ice/hot/cold pack application

  • Sterile filed set-up

  • Non-sterile dressing application

  • Papoose restraints

  • Specimen handling

  • Patient transports

  • Visual Acuity

  • Vital signs

  • 12 lead EKG

  • Pediatric U-bag application

  • Height and weight

  • Simple wound cleaning

  • Ring removal

  • Splint/ortho appliance applications

  • Phlebotomy

  • Supply order/restock

  • Suture/staple removal

  • Bed turnover

  • Steri Strips

  • Uses/maintains equipment based on departmental policies and procedures.

  • Prioritizes workload.

  • Responds to customer need in person and over the telephone in courteous and constructive manner.


  • Bilingual skills a plus.

OHSU Health Hillsboro Medical Center, formerly Tuality Healthcare has always been committed to our community. It's a part of how we care for each other, and part of what makes this place different.

We had a humble start in 1918 when an enterprising woman named Minnie Jones Coy started a small six-bed hospital in her Hillsboro home. She brought together independent physicians under one roof to treat the sick and provide a safe place for mothers to give birth. A century after Minnie made her commitment to the people of Hillsboro, her vision continues as we provide world-class health care to patients.

  • As part of our affiliation with OHSU Health, we’ve changed our name to Hillsboro Medical Center. This new moniker reflects our expanded services and clinic locations that provide patients living in Hillsboro and western Washington County greater access to primary and specialty care.*
Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Department: Emergency Department - 67801

Req #: 2021-6599

Job Type: Full Time (72+ hours per pay period)

Budgeted Hours Per Pay Period: 72

Shift: Evenings

Overtime Code: 5=12/40

Shift Duration: 12 hours

# of Openings: 2

Classification: Non-Exempt