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Conduent Director, Sales Executive - Customer Contact Services in United States

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description

Conduent is seeking a director-level sales executive to champion profitable BPO/BPS sales growth through consultative sales, closing opportunities by leveraging deep Experience Management / End User Engagement / Customer Contact Services knowledge and expertise. The incumbent will have demonstrated experience and background in selling Experience Management / End User Engagement / Customer Contact Services solutions.

This position is remote and the incumbent must reside within the Atlanta, GA metro area.

Duties and Responsibilities:

  • Will be responsible for driving sales of Experience Management / End User Engagement / Customer Contact Services solutions.

  • Will drive new logo acquisition and hunting new business within current accounts.

  • Building a very select pipeline of key prospects with the goal of closing large, strategic opportunities.

  • Engage product marketing and solutions expertise to refine service offerings for specific market segments.

  • Cross-sell and collaborate on across enterprise solutions.

  • Recommend and initiate enhancements to the sales and marketing operation.

  • Establish goals, analyze growth and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates.

  • Demonstrate advanced knowledge of consultative sales strategy.

  • Demonstrate experience with Challenger sales.

  • Strategize, recommend and consult with partners in operations, product groups and support groups to leverage Conduent’s capabilities to close sales deals.

  • Work closely with pricing and finance to develop profitable solutions.

  • All other duties as assigned.


  • 10+ yrs. of demonstrated sales Experience.

  • 5+ years’ Experience Management / End User Engagement / Customer Contact Services solutions experience.

  • Strong consultative seller.

  • An aggressive sales executive who can forge key relationships with CEO's, CFO’s and other C-suite executives as well as other key business contacts, along with internally aligning support for contract execution.

  • Proven ability to develop new Experience Management / End User Engagement / Customer Contact Services business and proven success in meeting sales quotas ($4 million + ACV).

  • A strong and capable leader that is self-motivated and driven to win the confidence and trust of his/her prospects, clients, global operations, and pursuit teams alike.

  • Track record in closing complex Experience Management / End User Engagement / Customer Contact Services deals and building relationship with C-suite.

  • Innovative team player with the energy, creativity and an entrepreneurial spirit to achieve success. A professional who is respected for his/her leadership, intelligence and expertise.

  • Superb relationship builder, negotiator, and communicator.

  • Bachelor’s degree or equivalent experience

Experience with Fortune 500 Clients is a plus


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.