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The Gap, Inc. Chief of Staff in United States

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the role

The Chief of Staff (Director) will report directly to the Gap Brand Global Brand President and is responsible for enhancing the productivity of the Global Leadership Team through providing facilitative and operational support. Through the development and orchestration of process + work flow improvements, this individual will help to streamline and simplify the decision­making process and drive strategic growth initiatives.

He/she will partner closely with the brand president on a daily basis and also manage the execution of projects and tasks across all facets of business operations, including day­to­day management, special initiatives, and oversight of deadlines. This position requires tactical agility and consulting skills with a strong bias towards delivery.

What you'll do

  • Preparation, advance planning, and facilitation of leadership team meetings; accountable for ensuring that the meeting objectives are realistic, the team is well­prepared and that action items and next steps are documented and tracked.

  • Coordination/orchestration of projects or initiatives directly involving the President and direct reports.

  • Maintain effective communications with the leadership team, providing awareness of critical issues confronting projects/initiatives and of the action plans for addressing those issues.

  • Continuously identify ways to improve the team’s operational work flow and drive process improvements. Work with cross­functional leaders to define, prioritize, and develop projects and programs.

  • Act in a hands­on capacity responsible to drive day­to­day project activities and operations.

  • Leverage business relationship management skills and the ability to understand and anticipate the needs of the respective business stakeholders.

  • Track prioritization and execution of activities for implementation planning and program management.

  • Able to build constructive and effective relationships with a broad and diverse group of business partners Possess strong organizational and time management skills

  • Demonstrates strong listening, written and oral communication

Who you are

  • Results Orientation: delivers beyond expectations and sets new and stretching goals for him/herself and the team. S/he will have a deep understanding of operational and process improvements that impact quality and execution and deliver continuous improvement

  • Process Management: Can identify and articulate the processes necessary to get things down efficiently and effectively

  • Planning & Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals

  • Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods

  • Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions

  • Organizational Savvy: Able to build constructive and effective relationships and use them to maneuver through complex situations

  • Influencing & Negotiation: Can present ideas and directions that lead others to action

  • Risk Management: Anticipate risks and identifies contingency plans and processes to prevent disruptions when risks occur

  • Systems and Tools Acumen: Proficiency in Microsoft Excel, and have aptitude to learn technical applications quickly

  • 8­10 years work experience, preferable in Retail +/or fast­paced industry

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

  • Employee stock purchase plan.*

  • Medical, dental, vision and life insurance.*

  • See more ( of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign ( for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index ( for the second year in a row.