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Volunteers of America Southwest Case Manager - SSVF in United States

Case Manager - SSVF

Job Details



Job Location

Supportive Services for Veteran Families - San Diego, CA

Position Type

Full Time

Education Level

4 Year Degree

Job Shift


Job Category

Nonprofit - Social Services


About Us:

Since 1896, Volunteers of America, a faith-based non-profit social service organization, has been committed to uplifting the lives of the most vulnerable in our community. At the heart of our mission is the delivery of essential services to address the individualized educational needs of young children, treatment for adults with substance use disorders, and housing solutions for homeless veterans, low income seniors, and the disenfranchised mentally ill. Volunteers of America Southwest continues this mission in Southern California. Visit us at


Job Opportunity:

We are looking for a Case Managerto join our team. Under the direct supervision of the Supervising Case Manager, the Case Manager will be responsible for the coordination and monitoring of a variety of services to meet the often complex and competing needs of very-low income Veteran families.  This includes developing and implementing client-defined, goal-oriented Service Plans, assessing the needs of referred households, providing support and education, and utilizing VA and community resources.  The Case Manager will work closely with all Supportive Services for Veteran Families (SSVF) staff to efficiently coordinate referrals and identify access to services.


Key Responsibilities:

  • Complete thorough intake and eligibility screening with referred clients.

  • Coordinate referrals from Outreach/Intake staff and inform team of capacity status.

  • Schedule thorough intake within 48 hours of referral.

  • Assess client’s housing needs and strengths and supports available to client.

  • Develop comprehensive Service Plan with clients and family.

  • Participate in SSVF program team meetings and engagements to develop and monitor Service Plan.

  • In collaboration with VA services, help clients meet identified need through direct services or referrals to appropriate department.

  • Provide Outreach services to social service providers and other community organizations who serve homeless individuals and families as needed.

  • Educate homeless service providers on program criteria, build and maintain these relationships, and provide additional support as needed.

  • Use a time-sensitive approach to determine eligibility of potential veteran participants.

  • Refer ineligible participants to appropriate community resources including service providers that offer VA Grant & Per Diem program and HUD-VASH.

  • Conduct home visits, escorts, and other related activities to engage families at-risk for homelessness.

  • Enter initial information into Homeless Management Information System upon intake.

  • Enter all ongoing services into HMIS.

  • Maintain complete and comprehensive client file including case notes and Service Plan.

  • Educate homeless providers and the general community about the SSVF program through informational events.

  • Develop and maintain knowledge of community resources including but not limited to veteran-friendly employment agencies, vocational training programs, and local employment agencies.

  • Develop and maintain Resource Guidebook.

  • Establish and maintain ongoing relationships with community service providers.

  • Work closely with VA representatives.

  • Meet regularly with SSVF program team to coordinate services and ensure continuum of care.

  • Maintain a well organized and clean work environment.

  • Assists with planning program events and activities that inform Veterans, Volunteers of America staff, and Community Groups about program services.

  • Attend appropriate workshops and opportunities to continually improve knowledge and skills.

  • Attend meetings as required by VA and CoC.

  • Maintains strict confidentiality at all times in communications.

  • Maintains a professional plans for self and direct reports.

  • Other tasks as assigned.


Equal Opportunity Employer

Applications are only accepted online. This employer participates in e-Verify.




Bachelor’s Degree in social services or related discipline. Minimum of three years experience in case management or equivalent position with experience working with veterans and/or other homeless populations preferred. Ability to successfully pass fingerprint and criminal investigation screening. Must have valid driver’s license and meet insurance guidelines established by the Corporation. Ability to have a TB test and health screening. Knowledge of programs criteria and applicable community resources. Demonstrated ability to apply independent judgment in critical situations involving veterans and their families.


  • Must have ability to read, write and speak in English. Bilingual in Spanish helpful.

  • Must be proficient with computer systems and software, including Microsoft Word, Excel, and Outlook.

  • Must have demonstrated ability to understand and articulate best practices around services for at-risk individuals and families.

  • Must have demonstrated ability to build rapport and gain trust with diverse individuals.

  • Must have working knowledge of community resources in San Diego County.

  • Must have working knowledge of VA and mainstream resources.

  • Must have demonstrated ability to build and maintain partnerships with community providers.

  • Must have demonstrated ability to work independently and as a team.