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TTEC Senior Project Manager (WFM Managed Services) in Philippines

Senior Project Manager


The Senior Project Manager is directly responsible to manage the implementation of projects; including but not limited to new or existing client launch, internal projects and initiatives. Responsibilities may include presales support and participation in new business assessment and/or requirement gathering engagements.

The Senior Project Manager is expected to rely on their experience, functional knowledge, outstanding communication and leadership skills, attention to detail and sound judgment to plan and accomplish critical business and departmental objectives within a diverse range of business environments. This position requires very minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams.


Responsible to manage and oversee the successful implementation of projects and/or internal initiatives:

  • Project execution through the application of functional methodology and global process to: Act in a primary liaison capacity, establish deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

  • Risk identification and mitigation

  • Escalation and change management

  • Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience

  • Track, manage and assess hours and expenses for project resources to ensure accuracy and the project is within budget guidelines

Partner with internal teams and clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, launch cost estimation, client presentation and contractual documentation build/review support as required. Support Directors/Principals in operational assessment and/or business requirement gathering engagements and project scope definition.

Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. Take an active role in departmental improvements such as tools, templates, processes. Other duties as required.


  • BA/BS or equivalent experience

  • Experience leading the implementation of medium to large scale global projects, including the management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and developing and executing detail oriented project plans and deliverables.

  • Experience in the call center industry

  • Experience with client facing, senior and executive level management communications and formal presentation delivery

  • Experience with project management and word processing software, spreadsheet and flowcharting applications (MS Project, MS Office, Excel and Visio)

  • Project Management Certification

Preferred Experience:

Operational management experience within a call centre production environment strongly preferred


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