Oracle Cloud Subscription Support Consultant – GLAS Subscription & Usage Management Team in Philippines
Cloud Subscription Support Consultant – GLAS Subscription & Usage Management Team
The Global Licensing and Advisory Services (GLAS) Subscription Management Organization works directly with the Oracle SaaS customers to provide services and education on Oracle SaaS Subscription and Usage Management. Our services are aimed at improving the Customer Experience to manage and control their usage of subscribed application products.
The key deliverables of the business unit are:
Proactive engagements with Oracle Cloud Customers to facilitate Subscription Usage Management
Provisioning of Tools and Information to simplify Subscription & Usage Management
Offering Training, Education and Guidance to better control Cloud Service Usage
Offering Best Practices in Asset Management Practices for Cloud Services
The Subscription Support Consultant acts as the first contact for SaaS Customers when they have questions related to their usage report, usage management or any other license related questions.
The Consultant will work closely with the GLAS Subscription Management Field Team, Sales Teams, the Customer Success Management-CSM- organization and Sales Operations with a focus on covering all customer segments.
The role will be crucial to assure that our SaaS customers receive immediate support for their SaaS subscription and usage management needs. The role will play a crucial role in optimizing how our prestigious global client are on-boarded and utilize our Oracle SaaS Subscription to ensure they are successful with their investment.
You will deliver our services through remote engagements with customers.
Above all, you will need to have a strong desire to deal with change and growth in a rapidly evolving industry.
Primarily Asia but generally global scope, all customer segments, Oracle SaaS products
Owns assigned activities and objectives
Works with Executives and Teams from GLAS, Product Development, Sales and Operations
Works towards achieving specific objectives and KPIs to provide a leading customer experience in the SaaS Cloud Usage space
Provides responsive, empathetic and outstanding advice to our customers
Promotes pro-active implementation of usage management at customers
Demonstrates balanced, impartial and timely judgment when making decisions during the customer engagement
Promotes the Subscription Management Services to customers & internal stakeholders
Monitors and assesses other vendors and their usage management platforms
Collects feedback from the Customers and the market
Builds relationship with internal stakeholders and LOB leaders to increase visibility and facilitate progress
Operates in line with Oracle’s processes/procedures & core values
University degree or equivalent combination of studies and experience in Account management, IT/asset management consulting, or customer support
BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting
2-3 years experience in Oracle’s Cloud offerings
Typically 5 years’ experience in a customer-facing role in the technology industry
2-3 years experience in licensing or subscription management
Good knowledge of software licensing, compliance and understanding of contract language, Cloud computing, SaaS etc
Ability to develop strong, constructive relationships with multiple strategic stakeholders in international work environment
Experience working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliverables
A hard-working ethos who is disciplined and reliable in executing company processes and strategies
Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts
Ability to influence C level stakeholders in order to gain credibility quickly, inspire trust and confidence
Fluency in Mandarin or Japanese and fluent English, any other language is an asset.
Small Percentage of travel may be required
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Detailed Description and Job Requirements
Leads LMS engagements remotely and on-site, leverages virtual teams through project management principles and collaboratively navigates the engagement from beginning to end. This is achieved by best matching which service offering suits the customer / partner engagement needs, obtaining an understanding of a customer/ partner’s IT environment and then recommending proper deployment of licenses. Through these activities, the Senior Consultant aims to transfer knowledge to our customers and partners throughout the engagement process to: Educate on Oracle licensing & business practices and their application. Equip with the skills, knowledge and/or tools needed to effectively manage Oracle licenses. Enable pro-active license control & management and the realization of the associated benefits. All services performed need the Senior License Consultant to have a thorough understanding of the customer’s/partner’s Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.
Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities. Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle. Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance. Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities. Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle’s contracts and business policies and presenting different options to achieve resolution. Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration. Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement. Self-motivates to independently achieve personal and team LMS goals and objectives.
BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting. 3-5 years experience in related field. Experience in Project Management Principles. Experience in working with C-level personnel. Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios. Ability to relate smaller concepts to the overall "big picture". Experience with executive-level presentations. Exemplary written and verbal communication skills. Travel is necessary.
Other Locations: Malaysia, Viet Nam, Japan, Indonesia, Thailand, China, Philippines
Job Type: Regular Employee Hire