Rocket Software, Inc. Renewal Account Executive III in Netherlands
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
Manage our Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a particular focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue.
Essential Duties and Responsibilities:
Primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.
Build long term relationships with key customers (region/revenue size dependent) (40%)
Proactive and regular customer outreach
Profile and document customer intel
Minimize cancellations/ Maximize renewal revenue (40%)
Manage price increases in renewal opportunity process
Educate the value of support
Liaise with Rocket teams (15%)
Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts
Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives
Bachelor Degree in business related field, and/or 5+ years equivalent business experience, with preferable 2+ years in managing customer relationships
Excellent written and verbal communication skills
Experience with a sales automation system, preferable Salesforce.com
Ability to influence and negotiate
High Energy and passion towards solving customer needs
Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or
Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.
Ability to be self-motivated and set and achieve goals with minimal supervision
Building Customer Loyalty
Sustaining Customer Satisfaction
Technical/Professional Knowledge and Skills
Please indicate percent of travel required for this role <10%
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to email@example.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.