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Epredia Customer Care Specialist (DE) in Netherlands

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

Job Description

Job Title: Customer Care Specialist

Reports To: Customer Care Manager (Commercial)

Career Band: 4

Job Track: Professional

Position Location: Breda / Netherlands

About Epredia

Epredia - Improving lives by enhancing precision cancer diagnostics. Epredia offers a complete line of cancer diagnostic instruments and consumables from specimen collection to diagnosis. Epredia’s collaborative team of employees are delivering critical answers and strive to provide Pathology labs a more efficient, safe and productive environment.

When you are part of the team at Epredia, the work you do will make a difference, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

How you will make an impact?

This position is responsible for the overall customer experience during pre- and post-sale. The position will share best practice and contribute to the overall levels of customer satisfaction exceeding customer expectations every time. Operating within the customer service team and assisting with all Customer Service activities and other tasks/ responsibilities as assigned from time to time. In this customer experience role, you will play a major role in delivering our mission, to improve lives by enhancing cancer diagnostics.

What you will do?

  • Ensure all orders are accurately and promptly processed advising customers when orders have been received, actioned and notified of their estimated delivery dates.

  • Analyze and resolve customer concerns using the established procedures.

  • Monitor and carry out daily checks on order status for customers, linking cross functionally with order management & Logistic team and Finance.

  • Develop and maintain excellent relationships and support all internal and external contacts.

  • Communicate any issues and updates to the appropriate stakeholders.

  • Supply any necessary management information and reports, maintaining reports and monitoring accuracy.

  • Support and align with commercial sales partners daily to review priority orders to improve customer experience.

  • Support sales colleagues with creation of quotations and other sales support activities

  • Manage targeted customer calls, quote inquires, product inquiries, documentation requirements to further the growth of the entire portfolio

  • Assist Marketing and Sales teams in follow-up on marketing campaigns and quotes.

  • Execute professional tele sales calls to customers as required for example to follow up on marking campaigns and special promotions.

  • Work cooperatively and effectively with Commercial colleagues to ensure at all times a high level of customer satisfaction with our products and services.

  • Provide cover for colleagues as required

  • Other duties as assigned.

Minimum Skills and Experience required

  • HBO in business administration, commercial studies, communication or similar

(or previous Customer Service experience)

  • Organizational and time management skills

  • Analytical with proven ability to procure and interpret metrics, following up on remedial actions and improvement initiatives.

  • Ability to positively interact with other departments and 3PL partners

  • Good computer skills (Proficient in Microsoft Outlook, word and excel)

  • Strong communication skills (written and verbal at all levels) in

  • English and German (native or near native)

Desirable

  • Experience in a B2B Customer Service environment and order processing

  • Knowledge of LEAN

  • Knowledge of ERP systems (Preferably – SAP)

YOUR APPLICATION

Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES

Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

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