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Vectrus Emergency Dispatcher in Kuwait

Overview

  • Under supervision of Emergency Service Dispatcher Supervisor, t his position is responsible for receiving emergency information and dispatching emergency services personnel.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

  • Monitors the fire alarm system equipment.

  • Answers 911 and non-emergency phones calls via land, VoIP, whatsapp or cell phone and processes, prioritizes, and dispatches appropriate response units as needed.

  • Receives alarms, alerts and dispatches firefighting and/or medical crew.

  • Records data and updated relative databases and/or reports in the CAD system and the Emergency Reporting System.

  • Receives and relays pertinent communication in CAD.

  • Provides recommendations on how to ensure the call center functions more effectively and efficiently.

  • Responsible for the quality of the information collected and communicated to the First Responder

  • Gather data and conducts analysis to improve processes as required

  • Determines and assigns the level of priority of the call and enters the data into a computer-aided dispatch system for radio dispatch

  • Performs emergency medical dispatch (EMD) and crisis intervention services

  • Ask vital questions and provide pre-arrival instructions for emergency medical calls

  • Monitors and operates a radio console and computer equipment

  • Receives and responds to a variety of emergency and non-emergency services and complaints

  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

  • Identifies appropriate number and type of equipment or apparatus to dispatch

  • Simultaneously handles multiple communication channels such as radio, telephone, and SMS messaging

  • Sends SMS alert messages for emergency and severe weather information

  • Interact with callers to obtain relevant information regarding their location, identity and emergency situation

  • Maintains accurate record of emergency calls, messages and dispatch details using the computer aided dispatch system

  • Monitors the location and availability of fire and EMS units so as to dispatch appropriate teams during emergencies

  • Maintains up-to-date knowledge of radio transmission, broadcasting, control and operation of telecommunication systems

  • Reads and interprets maps so as to provide first responders with clear directions

  • Monitor weather forecast to alert employees and first responders through the SMS alert messaging system.

  • Makes phone notifications to Senior Leadership and the Military regarding emergency events.

  • Emails event reports to DES personnel

  • Performs other duties or assignments as required.

Qualifications

  • Minimum Qualifications: One-Year of education may be substituted for one year of experience.

  • Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

  • HAZMAT Awareness

  • Tele-communicator

  • American Heart Association CPR

  • NECI911 Emergency Medical Dispatcher (EMD)

  • Must be Secret Clearance eligible and/or able to obtain a Secret Clearance

  • Must be able to obtain and maintain a host count driver's license.

  • Citizen of the United States

  • Proof of COVID-19 Vaccination:

  • The State of Kuwait (and certain airlines) now require proof of COVID-19 Vaccination. The definition of fully vaccinated is that you’ve: 1.) received a vaccine that is recognized by the governing entity and is either a.) Two doses of Pfizer BioNTech Vaccine b.) Two doses of AstraZeneca/Oxford Vaccine c.) Two doses of Moderna Vaccine (or) d. One dose of Johnson & Johnson Vaccine, and 2.) Two weeks elapsed after the final dose was administered, which is either one or two doses depending on brand of the vaccination. You must provide proof of COVID-19 vaccination to qualify for this position.

  • Preferred Qualifications:

  • Typing speed of 40 wpm or more

  • One (1) year experience with Computer Aided Dispatch systems

  • One (1) year experience monitoring Fire Alarm Systems

  • Three (3) years’ experience with MCC 7500 Elite Dispatch Radio Systems

  • One (1) year experience with the Emergency Reporting System.

  • Experience:

  • One year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment or approximately Five (5) experience dispatching security or law enforcement.

  • Skills:

  • Excellent computer, interpersonal, oral, and written communication skills required. Computer skills include a working knowledge of Microsoft Word, Excel, and Outlook.

  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes

  • Perform emergency medical dispatch and crisis intervention services

  • Ask vital questions and provide pre-arrival instructions for emergency medical calls

  • Monitor and operate a radio console and computer equipment

  • Receive and respond to a variety of emergency and non-emergency services and complaints

  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

  • Dispatch and coordinate the responses of public safety agencies

  • Identify appropriate number and type of equipment or apparatus to dispatch

  • Enter and modify information into computer databases

  • Monitor and respond to a variety of technical systems and alarms

  • Working Conditions:

  • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).

  • Includes some industrial production environment conditions as well.

  • Physical Requirements:

  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.

    We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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