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The Estee Lauder Companies Senior Manager, Supplier Quality Assurance in South Korea

Senior Manager, Supplier Quality Assurance

Brand: Estée Lauder Companies


  1. Supplier Selection
  • Participate in benchmarking and selection of suppliers upon request from Global Supplier Relation (GSR) or QA or GSC management, provide supplier quality data and inputs where needed.
  1. Supplier Quality System Qualification (20%)

  2. Audit and CAPA

  • Participate in Quality Audits led by Global Audit team on new and existing suppliers to assess supplier risks for risk mitigation plan.

  • Work with QA Audit group to review supplier audit results, consult upon request of auditing team for the development of CAPA plans.

  • For new suppliers that passed the Quality Audit, ensure CAPA’s are properly executed as per planning for the supplier to achieve approved supplier status.

  • For new suppliers that failed the Quality Audit, upon request of Corporate QA and GSR, ensure CAPA’s are properly executed as per planning for the supplier to achieve approved supplier status.

  • For existing supplier, ensure CAPA’s initiated by suppliers are executed by the suppliers as per planning approved by Global Quality Auditors.

  • TPM SQA Manager needs coordinate risk assessment for RDP (regulated drug product) manufacturer with relevant functions.

  • Drive continuous improvement in supplier quality system to improve audit performance (KPI: passing rate)

  • Review supplier quality system internal audit findings on annual basis for selected key suppliers for risk assessment on compliance.

  • Review regulatory audit findings, CAPA plan and implementation effectiveness.

  1. Supplier Onboarding
  • Lead supplier onboarding programs to educate suppliers on ELC quality requirements identified in the supplier onboarding materials (Quality Agreement, Quality Manual, policy, procedures, specifications, GQMS, etc.), and drive supplier to evaluate the gaps and develop action plan to mitigate the risks.

  • Drive suppliers to implement preventative actions and continuous improvement practices on SPC, Cpk, TPM, TQM, cGMP, ISO, DFMEA, PFMEA, APQP, Lean Manufacturing methods, and 5S in order to assure process and product quality.

  • Drive suppliers to maintain compliance with Estee Lauder Quality Requirements and regulatory requirements (cGMP, ISO, etc.).

  1. Product Quality Assurance (40%)

  2. New Product Quality Assurance

  • Manage a list of new products to monitor the quality development status for each new product.

  • Work with R&D, Regional and Global Quality Assurance, R&D, Product Development, PKG, Technical Services Organization, ME and supplier to define CQA (critical quality attributes) for product and materials.

  • Prepare Technical Readiness Reviews for new products using the corporate checklist.

  • Review design risk assessment with supplier and developer using DFEMA techniques

  • Review specifications for new products, ensure critical quality attributes (CQA) are included in spec.

  • Review inspection plan prepared by supplier for new products including incoming quality control (IQC), in-process quality control (IPQC), and final quality control (FQC).

  • Review process flow and process risk assessment conducted by supplier using PFMEA to ensure critical process parameters (CPP) are identified by supplier to ensure compliance with defined CQA.

  • Review process qualification conducted by supplier for new products processes

  • Plan line trials with developer and supplier to assess risks on Quality Assurance, review line trial results and improvement plan.

  • Perform Technical Readiness Review for new products prior to production startup

  • Review start-up validation for new product, verify CQA/CPP and outputs, work on CAPA plan.

  • Review inline inspection to verify the compliance with our expectations, review and validate corrective actions for the issues detected in inline audit.

  • Manage ELC inspection and release on finished goods and ensure CAPA plan for detected issues are in place from system and process standpoint.

  • Manage co-shipment inspection or pre-ship inspection with SQA team and suppliers.

  1. Existing Product Quality Assurance
  • Oversee the trend of product quality, system and process compliance at suppliers.

  • Oversee change controls relating to product quality, system and process.

  • Oversee deviation investigation processes to drive robust root causes analysis and systemic process improvements that prevent reoccurrences, detect issues earlier and provide for contingency planning.

  • Institutionalize continuous improvement by 1) improving robustness of specs. 2) Using Statistical Process Control (SPC) and Process Capability Tools 3) Using risk assessment tools such as DFMEA, PFMEA. 4) Enhance change control for risk control.

  • Manage product standards expiration with suppliers to ensure effective standards are in place.

  • Ensure that quality requirements for products transferring between suppliers are properly communicated, planned and managed, provide training to suppliers where needed.

  1. Quality Problem Solving (20%)
  • Ensure 8D approach and form are applied by our QA team members and suppliers to drive robust root cause analysis, and systemic system and process improvements that can prevent reoccurrences or detect the issues earlier.

  • Communicate issues to supplier, review root causes analysis and CAPA (corrective actions and preventive actions) plan, and oversee CAPA completion and verification of its effectiveness to ensure effective CAPA are implemented in manufacture process and quality systems.

  1. Supplier Performance Management (5%)
  • Provide guidelines for performance reviews and quality improvement plan with key suppliers.

  • Regularly review supplier performance with suppliers, Supplier QA team and GSR counterparts, identify quality trends and mitigate key quality concerns, risks and issues, work with Supplier QA team and suppliers to develop action plans in line with supplier differentiation approach to achieve corporate objectives.

  • Provide guidelines to support implementation of quality agreement and key QMS requirements, review supplier quality improvement plan for compliance with Quality Agreement and key quality systems such as Change Control Management, contamination control systems, deviation control systems, etc.

  • Review supplier quality improvement plan for manufacturing process to ensure CQA (Critical Quality Attributes), CPP (Critical Process Parameters) and process controls are implemented for our products.

  • Oversee timely completion of Annual Product Review with TPM making OTC products.

  1. People Management (5%)
  • Manage performance and development plan (PDP)

  • Review job description for direct reports once every year and incorporate necessary changes to support roll out of corporate strategy

  • Arrange trainings for direct reports to qualify them for their jobs.

  • Build up succession plan for direct reports

  • Lead the team to achieve the global/regional KPIs related to supplier performance.

  • Provide inputs to Management Reviews as needed.

  1. Global and Regional Improvement Projects
  • Lead or participate in global or regional improvement projects

  • Identify improvement projects to support global quality strategy and objectives

  • Drive continuous improvement plan

  1. Administration
  • Review and approve the business expenses related to direct reports.

  • Prepare budget & control spending to be in line with budget

  • Ensure operational safety

  • Maintain supplier list to date

  • Participate in monthly council meeting to update quality status to the other functions

  • Participate in quarterly business meetings with suppliers by partnership with GSR, Planning and key stakeholders at Supplier, review/develop higher strategy for cross functional improvements (example: Qualified testing, reduced lead time, inventory level, contingency planning….)

  • Maintain all required documentation

  1. Support to Local Affiliate
  • Support local affiliate on quality inquiry, inspection and rework.

  • Support local affiliate for regulatory inspections relating to quality management

  1. Others : Other assignments from direct manager or above.


Minimum Education Level: Bachelor degree or above in science or engineering such as packaging, polymer, plastics, material, chemistry or mechanics, etc.

Mimumin Years of Experience: 5 years experience in quality leadership roles in cosmetic, food or pharma company

% of Travel Time: 60%

Required Language Proficiency:

  • Fluent English in writing and speaking.

  • Local language of the managed locations is a must-have

License of Certicification: ISO9000, ISO22716, ASQ CQM/OE

Additaionl Job Specification:

  • Strong ownership, leadership, interpersonal, communications and presentation skills.

  • Supplier qualification: Quality management systems (QMS), QMS audit, audit CAPA follow-up, supplier onboarding, SPC, CPK, ISO9000, ISO22716, cGMP, process mapping, process validation, system validation, etc.

  • New product quality management such as DFMEA, PFMEA, APQP and PPAP, etc.

  • Deviation management (source containment, root cause analysis, CAPA, etc.)

  • Change management: good at change management system.

  • Improvement projects: be experienced to lead continuous improvement projects.

  • People development: good at developing people.

  • Familiar with Microsoft Office applications including Word, Excel, PowerPoint, Teams, etc.

Job: Quality Assurance - Supply Chain

Primary Location: Asia Pacific-Korea, Republic of

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 2014414