TTEC Customer Service Representative – Automotive in United Kingdom
We are hiring and looking for connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative with TTEC in Leeds, UK.
For the safety and security of our employees and our candidates, all recruitment will be virtual. What You’ll be Doing
Do you have a passion for helping others? You could be the difference between a customer experience being just average or an exceptional one. We'll train you to be a subject matter expert supporting this international automotive brand, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. On a typical day, you’ll
Consult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Open and maintain customer accounts and information
Respond to customer inquiries with active listening
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Positively participating in company events, in team activities, and continuous learning
Why You? What You Bring
Exceptional conversational English verbal and written communication skills
Familiarity with social media advertising concept is required
Ability to thrive in a dynamic environment
Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
Handy with MS Windows and other computer applications
High school diploma or equivalent
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You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.