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RedHat Senior Customer Success Manager in France

About the job

The Red Hat Customer Success team is looking for an experienced Senior Customer Success Manager to join us in France. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions of Red Hat’s offerings and services. You will have a key role in the long-term success of Red Hat's subscription-­based business model and be responsible for the onboarding, adoption, advocacy, retention, and growth in the accounts you’ll support. As a Senior Customer Success Manager, your ultimate goal will be to cultivate solid customer relationships and boost customer value realization for customer investments in Red Hat’s offerings. Your work location will be flexible and well qualified home-based applicants will be considered to work remotely within the region. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do

  • Establish a trusted relationship with customer executive leaders, sponsors, and key stakeholders so that all of Red Hat's activities are closely aligned with the customer's business goals

  • Clearly and concisely explain the business and technical value of Red Hat, our offerings and solutions, and how they address the customer’s strategic priorities

  • Assess key business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful customer outcomes

  • Define and deliver customer success and adoption strategy with your customers and be an advocate for their needs by being a voice of the customer back in Red Hat

  • Lead, coordinate, inspire, and focus organizational energy across Red Hat, including marketing, sales, product development, customer success, technical support, and partner teams to deliver on the customer success strategy

  • Ensure that customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer life cycle

  • Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion

  • Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion, retention, and loyalty

  • Recommend specific solutions to increase customers value which will improve customer sentiment, move them towards their goals, and increase Red Hat's expansion revenue

  • Partner and collaborate with marketing teams to build customer reference-ability

  • Facilitate engagement across functional areas of the company, including marketing, sales, services, product management, engineering, finance, training, and technical support teams to handle issues impacting customer success

What you will bring

  • Solid account management or customer success experience, preferably within the enterprise software industry

  • Experience advocating for customers and an ability to foster and cultivate relationships with key customers and partners by delivering best­-in­-class subscription value

  • Outstanding communication skills to lead on­site and virtual strategic business reviews highlighting aspects of customer success with stakeholders ranging from individual contributors to executive leadership

  • Experience leading large projects and guiding solutions for complex business challenges and technical issues

  • Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations

  • Solid understanding of the open source development model and open source software solutions like cloud computing, common enterprise software applications, and DevOps

  • Good understanding of enterprise technical support and professional services processes and workflows

  • Experience with ​Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions

  • Excellent time management skills and the ability to prioritize your workload

  • Proficiency articulating the business value associated with Red Hat’s or related offerings and solutions with a demonstrated ability to guide these discussions with customers

#LI-REMOTE

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Read our completeStatement of Commitment (https://www.redhat.com/en/about/our-culture/diversity-equity-inclusion/statement) to Diversity, Equity, and Inclusion

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location FR-Remote

Posting date 1 week ago (11/25/2021 9:50 AM)

Job ID 90936

Workday ID R-017213

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