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RedHat Technical Support Engineer- Identity Management Team in Spain

About the job

The Red Hat Customer Experience and Engagement (CEE) team is looking for an enthusiastic Technical Support Engineer, with practical experience supporting enterprise Linux systems to join us. In this role, you'll work closely with our developer and Quality Engineering (QE) teams to incorporate customer feedback and make Red Hat Enterprise Linux (RHEL) even better. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects, and solution engineers.

You will be a part of the unique Red Hat culture, enriched with various principles and initiatives, likeOpen Management Practices, (https://github.com/red-hat-people-team/open-management-practices) Open Decision Framework , andDiversity and Inclusion (https://www.redhat.com/en/jobs/life/diversity) . With the freedom to showcase your leadership skills at any time, you will have the option to bring innovative solutions to complex problems. You will get the opportunity to be a part of several Recognition programs to reward and celebrate yours and others’ success. This role is a very important connection between our customers and developer teams and is essential to perfect our product quality and customer experience. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do

  • Go through an intensive training consisting of shadowing, self study, classroom training, and practical tasks to gain a solid foundation in Red Hat Enterprise Linux (RHEL)

  • Support Red Hat's customers using Red Hat Enterprise Linux (RHEL)

  • Resolve customers' issues related to new installations, booting issues, migrations, security issues among others

  • Diagnose and troubleshoot technical problems to help identify the root cause

  • Build on your knowledge by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE)

  • Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio

  • Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience

  • Contribute to the global Red Hat knowledge management system

  • Collaborate with your colleagues on different side projects and contribute to the success of the global team

What you will bring

  • Excellent communication skills, ability to analyze and effectively resolve customer issues

  • Previous experience configuring and troubleshooting various scenarios on Linux systems, with detailed knowledge of base packages included in the Red Hat Enterprise Linux (RHEL) distribution (e.g., systemd, SSH, vsftpd, ntpd, CUPS, etc.)

  • General understanding of security mechanisms like SELinux and PAM

  • Solid understanding of networking configuration (IP configuration, interface bonding, routing, firewalls, etc.)

  • Passion for problem-solving and investigating customer's and technical problems

  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

  • Ability to work as part of a team, open-minded and collaborative approach

  • Passion for knowledge, ability to further grow and enhance your technical/interpersonal skills

  • Any Linux system administration certifications are a plus

#LI-REMOTE

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Read our completeStatement of Commitment (https://www.redhat.com/en/about/our-culture/diversity-equity-inclusion/statement) to Diversity, Equity, and Inclusion

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location ES-Remote

Posting date 4 days ago (11/25/2021 7:53 AM)

Job ID 92329

Category Technical Support

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