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Marriott Spa Coordinator in Cayman Islands

Job Number 21058638

Job Category Spa

Location The Ritz-Carlton Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAP (https://www.google.com/maps?q=The+Ritz-Carlton+Grand+Cayman%2CP.O.+Box+32348%2CGrand+Cayman%2CCayman+Islands%2CKY)

Brand The Ritz-Carlton

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

THIS POSITION HAS AN ESTIMATED START DATE OF OCTOBER OR NOVEMBER 2021, BASED UPON RENOVATION/REOPENING DATE

POSITION SUMMARY

Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.

Responsible for coordinating Spa reservations, group bookings and special requests. Promote and up sell all spa products and services. Provide a warm and friendly welcome to all guests, enhance Spa experience, and handle guest inquiries and opportunities. Answer all e-mails in a timely manner. Send Spa confirmation to all guests daily. Educate guests about Spa services, Spa products and personalize recommendation based on guests needs. Consistently communicate with other team members to ensure smooth operations and five star customer service. Keep work areas clean and organized.

Must be able to stand for long hours and multi task. Must enjoy interacting with guests, working as part of a busy team in a fast-paced environment.

The ideal candidates will have:

  • Excellent phone etiquette, verbal and written communication, administration and computer skills and sales skills required

  • Handle cash transactions accurately.

  • Previous front desk/spa operations experience in a 4/5 star hotel required.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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