DHL Express, Inc. Service Quality Agent in Costa Rica
Would you like to be part of the most international company in the
A company operating in more than 220 countries worldwide, and has been
pioneering cross-border express shipping since 1969. With over 550,000
employees, we connect people, improving their lives.
the spirit of DHL EXPRESS and make your next career move today!
Career opportunities within Deutsche Post DHL Group are as diverse as
our teams around the world.
Our corporate culture is about personal commitment – to our business, to
each other and to our global communities. DHL EXPRESS is dedicated to being a
great place to work.
Would you like to be part of a business that connects people across the
globe? The more we connect, the better life on Earth becomes.
We reward and promote whenever we can, whether it’s through flexible
work schedules and a culture of openness and respect or personal mentors and
our comprehensive range of development programs as our 'Certified' programs,
we’ll help you realize your full potential and become a specialist in your
YOUR career with DHL EXPRESS today…
About the role:
DHL is hiring a Service Quality Agent to join its
Heredia, Costa Rica team. In this role, you will on board DHL vendors onto the
standard solution/application & support queries related to the same. Additional
tasks and accountabilities include but are not limited to:
Ensure timely and
accurate support for queriesWork together to ensure
vendor related issues are resolvedCall vendors &
guide them through the application & support on-boardingUpdate call logs with
statusUpdate issue logs with
issues encounteredManage vendor queries
via generic mailbox within stablished SLA´s.
Software skills (Word,
Excel, Outlook, etc.).Communication skills
(Both verbal & written)Sound numerical skills.Typing skills.Technical skills (Able
to understand basic set-up & functioning of web application/solutions such
as Tradeshift and Concur) Analysis: Breaks down a problem, situation or process
into its component parts, separates the main issues from side-issues,
understands the nature of parts and their relationship to one another. Seeks
out and critically evaluates both numerical and narrative information. Draws
accurate conclusions.Planning &
Organizing: Sets clear and realistic goals and objectives. Establishes a course
of action and a sequence of steps to ensure that activities and objectives are
efficiently achieved. Is structured with good personal organization. Schedules
time effectively and uses efficient work methods and tools.Decision Making: Makes
timely and appropriate choices based on accurate analysis and experience. Uses
sound judgment even in conditions of uncertainty. Anticipates impact of
decisions and plans how to manage risk.Results Orientation:
Continually seeks to accomplish critical tasks with measurable results.
Overcomes obstacles and makes adjustments to achieve results. Focuses self and
others to achieve targets aligned with business goals.Teamwork: Works
cooperatively with others to achieve target and objectives. Accomplishes own
tasks in support of team goals and actively offers to help colleagues. Supports
group decisions.Accountability: Acts
responsibly. Can be counted on to keep commitments. Complies with the intent of
policies, procedures and agreements. Builds others' trust in own
professionalism, integrity, expertise and ability to get results.Communication: Provides
both verbal and written information in a timely, clear and concise manner.
Expresses ideas effectively, adjusting style, tools and mode to the needs of
others. Listens attentively, and summarizes or asks questions, when needed, to
University degree or its equivalent / currently studying Administration or Industrial Engineering
2 - 3 years of experience working for a large organization
Spanish and English advanced.
Previous experience in Project Management
Knowledge of basic accounting/accounts payable
Proficient in Microsoft Office Applications. Must be able to create Pivot Tables and V-look Ups in Excel
Knowledge in SAP Concur Expense and Tradeshift
Excellent interpersonal and communication skills, including previous exposure to senior management and the ability to present information accordingly
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.
Interested in this position please click on “Apply” and send us your application including your resume.