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DHL Express, Inc. Service Quality Agent in Costa Rica

Would you like to be part of the most international company in the


A company operating in more than 220 countries worldwide, and has been

pioneering cross-border express shipping since 1969. With over 550,000

employees, we connect people, improving their lives.


the spirit of DHL EXPRESS and make your next career move today!

Career opportunities within Deutsche Post DHL Group are as diverse as

our teams around the world.

Our corporate culture is about personal commitment – to our business, to

each other and to our global communities. DHL EXPRESS is dedicated to being a

great place to work.

Would you like to be part of a business that connects people across the

globe? The more we connect, the better life on Earth becomes.

We reward and promote whenever we can, whether it’s through flexible

work schedules and a culture of openness and respect or personal mentors and

our comprehensive range of development programs as our 'Certified' programs,

we’ll help you realize your full potential and become a specialist in your



YOUR career with DHL EXPRESS today…

About the role:

DHL is hiring a Service Quality Agent to join its

Heredia, Costa Rica team. In this role, you will on board DHL vendors onto the

standard solution/application & support queries related to the same. Additional

tasks and accountabilities include but are not limited to:



Ensure timely and

accurate support for queriesWork together to ensure

vendor related issues are resolvedCall vendors &

guide them through the application & support on-boardingUpdate call logs with

statusUpdate issue logs with

issues encounteredManage vendor queries

via generic mailbox within stablished SLA´s.


Software skills (Word,

Excel, Outlook, etc.).Communication skills

(Both verbal & written)Sound numerical skills.Typing skills.Technical skills (Able

to understand basic set-up & functioning of web application/solutions such

as Tradeshift and Concur) Analysis:  Breaks down a problem, situation or process

into its component parts, separates the main issues from side-issues,

understands the nature of parts and their relationship to one another. Seeks

out and critically evaluates both numerical and narrative information. Draws

accurate conclusions.Planning &

Organizing: Sets clear and realistic goals and objectives. Establishes a course

of action and a sequence of steps to ensure that activities and objectives are

efficiently achieved. Is structured with good personal organization. Schedules

time effectively and uses efficient work methods and tools.Decision Making: Makes

timely and appropriate choices based on accurate analysis and experience. Uses

sound judgment even in conditions of uncertainty. Anticipates impact of

decisions and plans how to manage risk.Results Orientation:

Continually seeks to accomplish critical tasks with measurable results.

Overcomes obstacles and makes adjustments to achieve results. Focuses self and

others to achieve targets aligned with business goals.Teamwork: Works

cooperatively with others to achieve target and objectives. Accomplishes own

tasks in support of team goals and actively offers to help colleagues. Supports

group decisions.Accountability: Acts

responsibly. Can be counted on to keep commitments. Complies with the intent of

policies, procedures and agreements. Builds others' trust in own

professionalism, integrity, expertise and ability to get results.Communication: Provides

both verbal and written information in a timely, clear and concise manner.

Expresses ideas effectively, adjusting style, tools and mode to the needs of

others. Listens attentively, and summarizes or asks questions, when needed, to

clarify information.

Required Qualifications

University degree or its equivalent / currently studying Administration or Industrial Engineering

2 - 3 years of experience working for a large organization

Spanish and English advanced.

Previous experience in Project Management


Preferred Qualifications

Knowledge of basic accounting/accounts payable

Proficient in Microsoft Office Applications. Must be able to create Pivot Tables and V-look Ups in Excel

Knowledge in SAP Concur Expense and Tradeshift

Excellent interpersonal and communication skills, including previous exposure to senior management and the ability to present information accordingly


We offer:


DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.


Interested in this position please click on “Apply” and send us your application including your resume.