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SAP Client Delivery Manager at SAP Enterprise Cloud Services in Vimercate, Italy

Requisition ID: 285264

Work Area: Information Technology

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Summary & Role Information

The SAP Enterprise Cloud Services (ECS) organization is responsible for providing Cloud Hosted Infrastructure & Application Managed Services to our SAP Customers. The Client Delivery Manager is the main representative of the SAP ECS, ensuring full accountability of the engagement, Customer Satisfaction throughout the Customer Lifecycle in HANAEnterprise Cloud and Cloud Application Services, and renewals of the engagements.

As Client Delivery Manager you will be responsiblefor the following tasks:

Owns, develops, and grows the client relationship for SAP ECS and acts as the voice of the client within SAP.

Accountable for entire ECS engagement and performs sustainable relationship management with a client and acts as an escalation pointfordelivery-related topics.

Lead the engagement with supporting ECS functions and roles to deliver as per contract and in line with customer expectations.

Oversees client onboarding activities, upgrade projects, and other service delivery initiatives.

Actively drives the cloud transformation agenda to ensure S/4 HANA adoption.

Conduct regular service review meetings with clients (operational and strategic topics).

Change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).

Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders.

Actively positions additional ECS offerings and drives contract renewal in alignment with SAP sales teams.

What do you need to bring:

Fluency in English and Italian language is mandatory. Fluency in Portuguese, Spanish or Turkish language is an advantage.

Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.

Strong customer orientation with a focus on relationship and expectation management.

Understanding technical infrastructure know-how and virtualized system landscapes.

SAP Basis, technology, and/or functional SAP application knowledge.

Knowledge of IT trends, their impact on business strategies, and SAPs strategy and service portfolio.

IT Service Management, Cloud and IT infrastructure, SAP Basis, and Application certifications are beneficial.

#SAPECS2021Careers

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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