USACares Jobs

Overview

We are currently looking for a Sr. Customer Assistance Representative . The Sr. Customer Assistance Representative (Sr.CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is a part-time position (25 hours per weeok) that pays $13/hour. The branch is located in Victoria, TX at 4401 N Navarro St., Victoria, TX 77904.

Apart from religious observations, must be able to work the following schedule:

• Monday - Friday 8:00a to 1:00p and alternate Saturdays 8:30a to 12:00p with Wednesdays off when working Saturday

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. required.

• 1 year prior customer service experience

• Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years

• No drug or alcohol related conviction on driving record in the past 5 years

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must be willing to accept $13/hour.

• Must be willing to work at our Victoria, TX office

• Apart from religious observation, must be able to work the following schedule:

• Monday - Friday 8:00a to 1:00p and alternate Saturdays 8:30a to 12:00p with Wednesdays off when working Saturday